Learning Without Scars provides comprehensive online learning programs for professionals starting with an individualized skills assessment. These assessments allow us to then create a personalized employee development program. From their assessed skills, the employee is asked to select from classes designed for their skill level, thus allowing them to address the gaps in their knowledge. Employees can move through four categories of progress: Developing, Beginning, Intermediate, and Advanced.

LWS: Understanding AC and DC Currents (ENG)

This class introduces the fundamentals of Direct Current (DC) voltages and currents, providing the groundwork for understanding DC electrical systems in both theory and practice.

DC Voltage:
Unlike alternating current (AC), which varies in a sinusoidal pattern, DC voltage remains constant over time. This stability makes it especially well-suited for powering electronic devices, battery-operated equipment, and other applications requiring reliable energy.
DC Current (DC):
DC current flows consistently in a single direction, offering predictable and stable performance.

In this course, we will examine how DC current is generated, measured, and controlled, as well as its relationship to voltage and resistance through Ohm’s Law.

Key Concepts Covered:
• Ohm’s Law: Understanding the relationship between voltage, current, and resistance
• Kirchhoff’s Laws: Techniques for analyzing complex DC circuits
• Power in DC Circuits: Methods for calculating power dissipation and efficiency
• Series and Parallel Circuits: How components behave in different configurations

• Practical Applications: Real-world uses of DC systems, from power supplies to modern electronics

By the end of this class, you will have the ability to analyze and design DC circuits, applying these principles to a wide range of industrial and technological contexts.

LWS: Electrical Safety in the Workplace (ENG)

Your participation in this class reflects a proactive commitment to workplace safety—an essential foundation for our collective well-being. The knowledge and skills you develop here will serve you throughout your career.

Safety is not a single achievement; it is a continuous practice that demands awareness, responsibility, and collaboration. A truly productive and positive work environment begins with prioritizing safety. Whether you are just entering the field or bringing years of experience, safety is more than a checklist of rules—it is a lasting dedication to creating a workplace where everyone feels protected and respected.

In this class, we will explore:

• The significance of safety in every aspect of work
• Core principles of risk management
• The critical role of communication and training
• Practical methods for identifying and mitigating potential hazards

LWS: Understanding Electrical Circuits and Drawings (ENG)

This class introduces the essential foundation of electrical drawings, which serve as vital tools for the design, documentation, and maintenance of electrical systems. These drawings provide graphical representations of components, connections, and configurations, allowing engineers,
technicians, and electricians to construct, interpret, and troubleshoot circuits effectively.

Electrical drawings are organized into four primary categories, each encompassing specialized technical diagrams tailored to specific applications. In this course, we will examine these categories in detail, exploring their purposes, defining features, and practical uses.

LWS: Electrical Mastering Ohm’s Law (ENG)

In today’s technology-driven world, a solid grasp of electrical principles is essential for careers in engineering, electronics, and applied physics. This course on Ohm’s Law provides a critical foundation, offering a clear and structured exploration of the relationship between voltage, current, and resistance in electrical circuits.

Through the study of Ohm’s Law, participants will develop both strong analytical skills for troubleshooting and designing circuits, as well as a deeper understanding of how electrical systems function and interact.

Definition:
First introduced in the 1820s by German physicist Georg Simon Ohm, Ohm’s Law defines the relationship between voltage, current, and resistance. It remains a cornerstone of electrical engineering and physics, bridging theoretical concepts with practical applications in modern electronics.

LWS: Understanding Electrical Power (ENG)

This class covers Alternating Current (AC) which is the most widely used form of electrical power in residential, commercial, and industrial applications worldwide. Unlike Direct Current (DC), where charge flows in one constant direction, AC periodically reverses direction.

Why AC Matters: AC power is the backbone of modern electrical systems, providing energy for households, industries, and businesses. Its versatility, efficiency, and ease of transmission make it the dominant form of electrical generation and distribution globally.

This class provides an in-depth analysis of AC power sources, covering:
 Principles of AC generation.
 Transmission methods.
 Applications in everyday life.
 Advantages that make AC the preferred choice for energy distribution.

LWS: Understanding National Electrical Code (ENG)

The National Electrical Code (NEC), formally known as NFPA 70, stands as a cornerstone of electrical safety in the United States and beyond. Created by the National Fire Protection Association (NFPA), the NEC establishes standards for the safe design, installation, and inspection of electrical systems.

Since its introduction in 1897, the NEC has grown into a globally recognized framework, widely adopted across the U.S. and referenced internationally. Despite its prominence, misconceptions remain—some view it as a law, a design manual, or a one-size-fits-all solution. In reality, the NEC is a flexible set of standards designed to guide safe and effective practices.

This class provides a clear understanding of the NEC’s purpose, structure, and application, while dispelling common misunderstandings about its role in electrical engineering and construction.

LWS: Customer Service The Art of the Possible WDC (ENG)

The work in a Parts Business within the Construction Equipment Industry is complex and filled with details. It is within this environment that our employees work day in and day out. These people who I call your “heroes” are the warriors that make your business a success.

They are overworked in many cases and the work comes in what is called “lumpy” demand patterns. There is a burst of activity first thing in the morning, then another smaller one just before lunch. Another small one just after lunch and a final rather large burst just before the end of the day. Your heroes do yeoman’s work keeping up with this activity. They work on the telephones, at the counter, they answer technical questions, process orders, stock the shelves and receive parts from vendors, other stores and your principal suppliers. They get to the end of the day and take a deep breathe to indicate that they made it through another day. They deal with the Art of the Possible every single day.

In this class we will explore the major pillars that comprise your business; Buildings, Inventory, People, Technology, Purchasing and Employee Development. We will then apply and show you how to apply the Art of the Possible.

LWS: Customer Service Time Management WDC (ENG)

Time is one of the many elements of our lives that we deal with every day. It is one of those elements, however, that does not change.  We do not have the ability to add more time to a day. As a result of that fact it is important that we use all of the time that we have as effectively and as efficiently as possible.

Rarely do we accomplish that. We do things over and over again, we defer conclusions and decisions, we get interrupted with unrelated issues, we have to deal with meetings and the internet and the telephone. There is a lot to the use of your time.

From your desk, to your email and telephone you will find thirty powerful methods to better use your time. This is not about “efficiently” it is about being more “effective.”

This program will introduce you to different styles of work and a series of steps that you can consider to more effectively manage your time. At the conclusion of the course you will have been exposed to a wide range of options for you to consider that will assist you in managing your time more effectively and efficiently.  Don’t miss out on this powerful class.

LWS: Customer Service What’s Your Why WDC (ENG)

It is of critical importance to be able to communicate effectively. In order to be able to communicate effectively means being clear. Clarity is all about understanding and acceptance of what it is that we do and the context within the Company. Many people can tell us what they do. Some people can even tell us how they do it. But people struggle with telling us why they do it.

The answer to the question “what do you do,” is not simply the same as describing your job function. It is much more than that. This also takes into consideration the culture of the business. Each of us has to be clear on the direction of the market, of your company within the market, and how each of us can impact that. This program explores how we can have more clarity in our communications with each other in the course of our day job.

The “What you do” question is the key point here. This class discusses the who we serve in our jobs, why we do it, and significantly what we create in performing our important work. What value do you bring to your work?

LWS: Customer Service Market Segmentation WDC (ENG)

Marketing is the process of identifying and satisfying customer needs. That process becomes impossible with the thousands and thousands of customers that you have in your assigned area of responsibility (AOR). As a result of that truth, it becomes important to be able to find out what the customer needs and wants, and then to be able to find common elements of their business that will allow you to group them with other customers of common needs and wants.

That is the aim of market segmentation. Market segmentation is the process by which marketeers divide potential customers into smaller groups that are looking for similar benefits from a product or service. The goal is to isolate a group that prefers these features and benefits, and to develop a sustainable differential advantage that satisfies their needs. All of the methods and processes that are required to perform this are covered in the program.

We cover the industrial focus, the individual demographics, and the psychographics. We also have to assess the dealer strengths and weaknesses, as well as reviewing the same strengths and weaknesses in the competition. All of this and much more is covered in this comprehensive program.