Parts Curriculum
Managing a dealer parts department involves the complexity of many tasks and accountabilities. Parts department operations contribute significantly to dealer profitability and It’s important to achieve maximum efficiency and productivity. In these classes you will learn best practices that help you attain that level of learning.
LWS: Parts Standards of Performance WDC (ENG)$149.00What does it looks like when it is right? Performance in a Parts Department must maximize productivity, manage assets, and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet continue to reach for excellence […]
LWS: Parts Teleselling WDC (ENG)$149.00A new reality is approaching. By now, everyone has been affected by “telemarketing.” Customers and consumers are starting to resist it. That is clear from the laws that are being presented and passed. Customers want service, and they want customer service calls. As a result, the rules that are set forth for your telemarketing program […]
LWS: Parts Territory Potential WDC (ENG)$149.00One of the true challenges in the parts and service business is to determine the successful penetration of the market: the market capture rates. This is another term used to represent your “market share.” How well you are looking after the needs of the customer is the real question at this point. With this class, […]
LWS: Parts The Art of the Possible WDC (ENG)$149.00The work in a Parts Business within the Construction Equipment Industry is complex and filled with details. It is within this environment that our employees work day in and day out. These people who I call your “heroes” are the warriors that make your business a success. They are overworked in many cases and the […]
LWS: Parts Time Management WDC (ENG)$149.00Time is one of the many elements of our lives that we deal with every day. It is one of those elements, however, that does not change. We do not have the ability to add more time to a day. As a result of that fact it is important that we use all of the […]
LWS: Parts Warehousing WDC (ENG)$149.00That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse, do they? A warehouse stores parts, and it requires […]
LWS: Parts What’s Your Why WDC (ENG)$149.00It is of critical importance to be able to communicate effectively. In order to be able to communicate effectively means being clear. Clarity is all about understanding and acceptance of what it is that we do and the context within the Company. Many people can tell us what they do. Some people can even tell […]