The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual foundation is the goal of this webinar.
The density of supervision to technician has long been in dispute in this Industry. This webinar aims to put that dispute to rest by providing definitive measures of labor efficiency and quality in the forefront and not having “cost” drive decisions about those two fundamental elements of a service department.. From Roman times to the current US Army supervision has been a constant and defining attribute of high performance. We discuss the appropriate levels of supervision and provide a model for the participants to use for their business.
The clerical support in a Service Department covers all aspects of record management as well as labor controls, job controls, job process and work in process, as well as everything to do with warranty and technical documentation, either in printed or electronic format. The dealer business system is critical in supporting this function. This webinar will be of benefit to everyone in management and supervision of the service function.
Friday Filosophy v2013-11
Happiness is not a matter of events, it depends upon the tides of the mind.
Alice Meynell
Leadership is intangible, and therefore no weapon ever designed can replace it.
Omar N Bradley
A successful man continues to look for work after he has found a job.
Author Unknown
The time is now…..
WH Filosophy v1.7
Hate traps us by binding us too tightly to our adversary.
Milan Kundera, Czech writer
Profit is the result of risks wisely selected.
Frederick Barnard Hawley, American economist
The time is now
Friday Filosophy v2013-10
I love life because what more is there.
Anthony Hopkins
The growth and development of people is the highest calling of leadership.
Harvey S. Firestone
Keep in mind that neither success nor failure is final.
Roger Ward Babson
The time is now…..
Friday Filosophy v2013-09
Peace comes from within. Do not seek it without.
Buddha
Success is a journey not a destination.
Ben Sweetland
Humanity is never so beautiful as when praying for forgiveness, or else forgiving another.
John Paul
The time is now…..
Friday Filosophy v2013-08
A belated Friday Filosophy with my apologies.
Always remember the future comes one day at a time.
Dean Acheson
Great efforts from great motives are the best definition of a happy life.
William Ellery Channing
If you can’t feed a hundred people, then just feed one.
Mother Teresa
And in keeping with the Oscars
Always bear in mind that your own resolution to succeed is more important than any other.
Abraham Lincoln.
The time is now…..
Service Webinars
The final webinars for February are coming up this week. Go to aednet.org to register. There are two on Tuesday and two on Wednesday. Don’t miss them.
The time is now…
Friday Filosophy v2013-07
Exert your talents, and distinguish yourself, don’t think of retiring from the world, until the world will be sorry that you retire.
Samuel Johnson
Blessed is the person who is too busy to worry in the daytime and too sleepy to worry at night.
Author Unknown
Honor bespeaks worth. Confidence brings satisfaction. Cooperation proves the quality of leadership.
James Cash Penney
The time is now…..
Friday Filosophy v2013-06
It isn’t sufficient just to want – you’ve got to ask yourself what you are going to do to get the things you want
Franklin Delano Roosevelt
The difference between failure and success is doing a thing nearly right and doing a think exactly right
Edward Simmons
People living deeply have no fear of death
Anais Nin
The time is now…..
Shameless Promotion
Don’t miss the parts webinars and service webinars coming up.
Parts next week February 12th and 13th.
Service the following week February 19th and 20th.
The time is now.
Service Organization February 20th 12:00 Noon Pacific
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual foundation is the goal of this webinar.
The density of supervision to technician has long been in dispute in this Industry. This webinar aims to put that dispute to rest by providing definitive measures of labor efficiency and quality in the forefront and not having “cost” drive decisions about those two fundamental elements of a service department.. From Roman times to the current US Army supervision has been a constant and defining attribute of high performance. We discuss the appropriate levels of supervision and provide a model for the participants to use for their business.
The clerical support in a Service Department covers all aspects of record management as well as labor controls, job controls, job process and work in process, as well as everything to do with warranty and technical documentation, either in printed or electronic format. The dealer business system is critical in supporting this function. This webinar will be of benefit to everyone in management and supervision of the service function.