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There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job. You lead people and you manage the process. […]
The management and supervision in business is in many cases misunderstood. You manage process but you have to lead people. Often, we get consumed by our need to improve our processes. Since the 1980’s with the “Japanese” continuous improvement movement we have been obsessed with eliminating non-value added, tasks and processes. But what have we […]
There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with the people and the processes. That is the job. You lead people and you manage […]
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Being a great training instructor is more than knowing your material or speaking in front of a room. It’s about creating an experience that sticks with your learners long after they leave your session. Having spent over 30 years teaching technical, leadership, and communication skills, I’ve learned that delivering information is just the starting point. […]
A Paper by Ron Slee and Steve Johnson What are Continuing Education Units (CEU)? Pivotal Professional Development Role. In 1968, a group of individuals in the United States recognized that no standard means existed to quantify continuing education and training, one of the fastest growing segments of education in the workplace. Adult learners participating in […]
Guest writer Kevin Landers returns this week with a blog post on the hidden risk to services. Read on to learn more about how hidden IT chaos undermines dealership success. For equipment dealerships, the service department stands as a pivotal revenue generator. A well-oiled service operation not only ensures customer satisfaction but also significantly boosts […]
Guest writer Jim Dettore digs down into instructional practices in “What It Takes to Be a Great Training Instructor: Beyond the Basics.” Being a great training instructor is more than knowing your material or speaking in front of a room. It’s about creating an experience that sticks with your learners long after they leave your […]
Transforming IT from a Cost Center into a Business Asset Guest writer Kevin Landers brings IT back to the table in this week’s blog post: “Transforming IT from a Cost Center into a Business Asset.” Does this sound familiar? “At my Equipment Dealership IT isn’t really anyone’s full-time job.” Has your IT “team” ended up […]
Customer Excellence Through Operational Excellence Guest writer Troy Ottmer walks us through the holy grail of customer loyalty: “Customer Excellence Through Operational Excellence.” Achieving Customer Excellence is the holy grail for businesses. While everyone strives for it, the path to achieving it remains elusive for many. Why? Because they often misinterpret its meaning. Customer excellence […]