Oct 13, 2026 | Jim Dettore
Three men stood around a workbench in a hot shop in West Texas. One was a technician. One was a service manager. One was me. In the middle sat a piston that had failed badly and early. The technician pulled out his phone and showed me the only photo taken before...
May 16, 2026 | Jim Dettore
There is a major difference between a company that provides training and a company that truly develops people. Unfortunately, not all training is created equal. Some classes are designed simply to fill seats, check a compliance box, or satisfy a requirement. The...
Aug 19, 2025 | Jim Dettore
Guest writer Jim Dettore returns this week with his blog post, “The Professional Service Tech: Grit Over Gloss.” Being a professional service technician isn’t about a shiny shirt with your name stitched on the chest. It’s about showing up early, not “on...
May 21, 2025 | Jim Dettore
Being a great training instructor is more than knowing your material or speaking in front of a room. It’s about creating an experience that sticks with your learners long after they leave your session. Having spent over 30 years teaching technical, leadership, and...
Mar 18, 2025 | Jim Dettore, Training
Guest writer Jim Dettore digs down into instructional practices in “What It Takes to Be a Great Training Instructor: Beyond the Basics.” Being a great training instructor is more than knowing your material or speaking in front of a room. It’s about...
Mar 11, 2025 | Jim Dettore
Personal Integrity: The Only Thing You Truly Own Guest writer Jim Dettore gets into the fundamentals of character with his blog post this week. Personal integrity really is the only thing you truly own, and it builds your reputation. There’s an old saying that a man’s...
