Service Statement 2.0

I receive comments to my posts – thank you all – and I would like to address one of them more completely than a comment response.

Technicians, in the field, should be able to leave an invoice with the client upon completion of the work!

This is a subject that is near and dear to my heart. We have some of the smartest people in our employ working in the field. To operate on the basis that they are not to be empowered to create an invoice for the client is almost insulting to them. Isn’t it?

Perhaps you don’t have the Business system or communications access to allow this to happen but it should never be because the technicians don’t have the skills. Underestimating or underappreciating the talents and abilities of field technicians is a common canard.

The time is now.