Buyer’s Needs – PTS-WE-U12 A new reality continues in its approach. By now everyone has been affected by “telemarketing,” your tele-selling future has gotten off to a successful start, and you have also learned how to handle the objections from the customers. You know all of the mechanics of selling. Now we need to make […]
Basic Management – PTS-WE-U11 and Basic Management – SER-WE-U11 There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job. […]
Overcoming Objections – PTS-WE-U09 The sales process is complicated. Determining the right customers to call on the telephone is not easy. But all of that work is undermined if the individual on the telephone with the customer does not know how to handle the objections that the customer might present. How these objections are handled […]
This is going to be an exciting week. We have eight webinars in process for this week: Four for the parts business, and four for the service business. They run Tuesday through Friday. Parts at 9:00 AM Pacific Time – and Service at 11:00 AM Pacific Time. Don’t miss out on this incredible opportunity for […]
It is a wonderful day isn’t it? The 1st day of May. Summer is nearly upon us. So let’s look at some potent thoughts for today. There is little you can learn from doing nothing. Motivation is the fuel, necessary to keep the human engine running. The foundation stones for a […]
Management vs. leadership is a topic that comes up in many of the programs I teach. It is often easy to miss the difference. When we are managers, we see ourselves as managers of people. You manage processes, not people. You lead people. It is not enough to manage the process: you must have clearly […]
Buyer’s Needs – PTS-WE-U12
/in Parts, Training/by learningwithoutscarsBuyer’s Needs – PTS-WE-U12 A new reality continues in its approach. By now everyone has been affected by “telemarketing,” your tele-selling future has gotten off to a successful start, and you have also learned how to handle the objections from the customers. You know all of the mechanics of selling. Now we need to make […]
Basic Management – PTS-WE-U11and SER-WE-U11
/in Management, Parts, Service/by learningwithoutscarsBasic Management – PTS-WE-U11 and Basic Management – SER-WE-U11 There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job. […]
Overcoming Objections – PTS-WE-U09
/in Parts/by learningwithoutscarsOvercoming Objections – PTS-WE-U09 The sales process is complicated. Determining the right customers to call on the telephone is not easy. But all of that work is undermined if the individual on the telephone with the customer does not know how to handle the objections that the customer might present. How these objections are handled […]
Webinar Learning Opportunities
/in Training/by learningwithoutscarsThis is going to be an exciting week. We have eight webinars in process for this week: Four for the parts business, and four for the service business. They run Tuesday through Friday. Parts at 9:00 AM Pacific Time – and Service at 11:00 AM Pacific Time. Don’t miss out on this incredible opportunity for […]
Friday Filosophy #2015-18
/in Filosophy/by learningwithoutscarsIt is a wonderful day isn’t it? The 1st day of May. Summer is nearly upon us. So let’s look at some potent thoughts for today. There is little you can learn from doing nothing. Motivation is the fuel, necessary to keep the human engine running. The foundation stones for a […]
Management vs. Leadership #MondayBlogs
/in #MarketingMonday, #MondayBlogs, Management, Personnel, Training/by learningwithoutscarsManagement vs. leadership is a topic that comes up in many of the programs I teach. It is often easy to miss the difference. When we are managers, we see ourselves as managers of people. You manage processes, not people. You lead people. It is not enough to manage the process: you must have clearly […]