All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
CAS Filosophy v1.2
Some of you might know that my daughter has been fighting cancer since the early months of 2011 – multiple surgeries and serial sessions of chemotherapy and reconstruction and diet changes and untold emotional challenges. Now she is back to rebuilding her body and her life. Through all of this as a father you are […]
WH Filosophy v1.3
It’s not about money or connections – it’s the willingness to outwork and outlearn everyone… And if it fails, you learn from what happened and do a better job next time. Mark Cuban, American businessman and basketball team owner
Service Organization Webinar – Tuesday September 25th
The organization of a service department is about more than technicians and clerks and management. Designing the structure is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
Service Pricing Webinar – Tuesday September 25th
Too often dealerships call around to the neighboring dealers and ask for their service pricing. While it is understandable to know what the pricing is in your territory it is more important to develop a price structure that is required to attract the business and also produce the profit necessary to operate a dealership. We […]
Work Order Process Webinar – Monday September 24th
The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. During this webinar we will take you through the complete process from the “Service Request” up to and including the Invoicing of the finished job. The process is not complicated […]
Service Inspection Webinar – Monday September 24th
Customers, for the dealership service department, have grown used to performing service maintenance and minor repairs either themselves, or with the help of independent mechanics. This has led them to the conclusion that repairs are easily done and that they can diagnose problems with their equipment without much help from anybody. While it is true […]