Socrates Says

Is It Always Reasonable to Follow Through? Guest writer Sara Hanks explores the Say/Do ratio in business with “Is It Always Reasonable to Follow Through?” The concept of the Say / Do Ratio, a principle I learned during my time at GE, stands as a beacon of accountability and reliability. It’s simple yet profound: if […]

How to Improve Customer Retention Guest writers Debbie Frakes and Stephen Clegg analyze the key measure of business success in this week’s blog post, “How to Improve Customer Retention.” Customer retention is crucial for the success of every company. It describes the percentage of customers who purchased within the last 12 months who also purchased […]

The Business Side of Education Our Curriculum Designer, Caroline Slee-Poulos, is here with an update on all things IACET and Learning Without Scars in “The Business Side of Education.” October was the month for our review process to maintain accreditation. Learning Without Scars is accredited by the International Accreditors for Continuing Education and Training (IACET) […]

Warranty as a Cost Center? Guest writer Chris Kohart takes a look at the warranty department in “Warranty as a Cost Center?” Many equipment dealers view warranties as a goodwill cost center; why don’t we view this highly visible service we provide as not only a goodwill builder but also as a source of revenue […]

Moving beyond the lies built into hiring A recent article from the Economist. Our guest writer, John Carlson, shared a recent article published in “The Economist.” He felt the content of “Moving beyond the lies built into hiring” would be of value to readers here at Learning Without Scars. In “How to get the lying […]

Resource Revolution: Optimizing Your Workforce Guest writer Dale Hanna takes a look at the year ahead and all of its challenges in “Resource Revolution: Optimizing Your Workforce.” As the calendar turns to 2024, the landscape of the construction industry reflects an ongoing challenge — a significant labor shortage. In an era where leaders face the […]