All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
People Are Assets to a Business, NOT Simply Labor Costs
People Are Assets to a Business, NOT Simply Labor Costs John G. Carlson is CEO & Co-Founder of Reflective Performance, Inc., a data and analytics company bringing a human-centered approach to increase productivity and corporate profitability. Informed by extensive experience in corporate turnarounds and operational improvements, Reflective Performance helps organizations enable a more stable and […]
Imagine That
Imagine That Guest writer John Andersen walks us through the latest merger that will directly impact our industry in “Imagine That.” Imagine waking up one morning to find that Coke and Pepsi had merged. What if Samsung and Apple formed a single company? Can you picture a world where UPS acquires FedEx to become the […]
Facts Vs. Feelings: Recruiting Technicians
Facts Vs. Feelings: Recruiting Technicians Guest writer Isaac Rollor highlights the importance of building relationships with your communications at your business in “Facts Vs. Feelings: Recruiting Technicians.” I do not know the exact source of the statement “Facts don’t care about your feelings” but it’s a statement I have heard many times recently. This statement […]
Utilizing Three Key Sources of Information to Support the Product Support Business Growth
Utilizing Three Key Sources of Information to Support the Product Support Business Growth Guest writer Ron Wilson covers the data points and information we can gather inside and outside the dealership in his blog post, “Utilizing Three Key Sources of Information to Support the Product Support Business Growth.” There are many data points and sources of […]
Filling the Experience Gap
Filling the Experience Gap Guest writer Jim Dettore blogs about how we can go about filling the experience gap for our technicians and employees. In industries such as construction equipment dealerships, mining equipment, and gas compression, the role of service technicians and service management is crucial. These industries rely heavily on the expertise of their […]
Who Should Establish Repair Options Pricing?
Who should Establish Repair Options Pricing? Guest writer Ron Wilson brings us the fourth part of his four-part series on Repair Options offerings with “Who Should Establish Repair Options Pricing?” This is the fourth in a four-part series relating to Expand Product Support Offerings with Repair Options. The first article outlined the overall advantages Repair […]