Socrates Says

Process Mapping Blog

Process Mapping Blog Guest writer Sara Hanks helps us with a key detail for continuous improvement in her “Process Mapping Blog” today. Continuous improvement in an organization requires implementing projects. Projects also mean change, which is often met with resistance. In the early stages of a project, I recommend using process mapping to facilitate effective […]

What Makes a Great Customer Experience?

What Makes a Great Customer Experience? Guest writer Alex Kraft asks a question that matters deeply when you are in customer service: What Makes a Great Customer Experience? I recently had an awful customer experience with a large retailer.  I’ll spare the long-winded details because we’ve all been there. From the 30,000 ft. level, what’s incredible […]

Does Anyone Know the Skills Required For a Job?

Does Anyone Know the Skills Required For a Job? When you first seek employment, do you know all of the ins and outs of the job you’re applying to do? Founder and managing member Ron Slee takes a look at skills in his learning post for this week: Does Anyone Know the Skills Required For […]

Friday Filosophy v.08.05.2022

Friday Filosophy v.08.05.2022 In Friday Filosophy v.08.05.2022, founder and managing member Ron Slee shares quotes and thoughts for consideration from Aeschylus. Aeschylus was born in c. 525 BC in Eleusis, a small town about 27 km northwest of Athens, in the fertile valleys of western Attica. Some scholars argue that his date of birth may be based on counting back […]

Safety First! But, Why?!

Safety First! But, Why?! Guest writer Bill Pyles tackles OSHA regulations in his guest blog entitled “Safety First! But, Why?!” Summer is here and this time of year I’d put some notes together for the next team meeting to give a safety update; specifically, how to recognize heat stroke. I cannot say enough about OSHA’s […]

The Basics of Marketing, how to avoid the “What were they thinking” Moments

The Basics of Marketing, How to Avoid the “What were they thinking” Moments Guest writer Bonnie Feigenbaum introduces her lecture series with this debut blog post: The Basics of Marketing, how to avoid the “What were they thinking” Moments. Marketing is all about creating a connection between your company and your customer, a permanent place […]