All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
The Wonderful World of Disney – Customer Service on the Front Line
The Wonderful World of Disney – Customer Service on the Front Line Guest writer Floyd Jerkins tackles how customer service looks when it is done with exceptional skill in this week’s guest post “The Wonderful World of Disney – Customer Service on the Front Line.” Disney has been in the news recently. Some would say for […]
Why Job Vacancies Are Surging & Likely to Continue
Why Job Vacancies Are Surging & Likely to Continue Guest writer Ed Gordon continues to explore the aftermath of the great disruption with this week’s blog post “Why Job Vacancies Are Surging & Likely to Continue.” As the labor market starts recovering from the severe disruptions caused by the COVID-19 pandemic, there are some reasons […]
You Should Not Be Planning to Fail
You Should Not Be Planning to Fail In this week’s blog on education, curriculum designer and writer Caroline Slee-Poulos walks us through all of the reasons you should not be planning to fail. There is an old adage that tells us “Failing to plan is planning to fail.” When it comes to phrases like this, […]
Friday Filosophy v.08.12.2022
Friday Filosophy v.08.12.2022 Friday Filosophy v.08.12.2022 shares quotes, words of wisdom, and thoughts for consideration from Euripedes. Euripides; c. 480 – c. 406 BC) was a tragedian of classical Athens. Along with Aeschylus and Sophocles, he is one of the three ancient Greek tragedians for whom any plays have survived in full. Some ancient scholars attributed ninety-five plays to him, but the Suda says it was ninety-two […]
Process Mapping Blog
Process Mapping Blog Guest writer Sara Hanks helps us with a key detail for continuous improvement in her “Process Mapping Blog” today. Continuous improvement in an organization requires implementing projects. Projects also mean change, which is often met with resistance. In the early stages of a project, I recommend using process mapping to facilitate effective […]
What Makes a Great Customer Experience?
What Makes a Great Customer Experience? Guest writer Alex Kraft asks a question that matters deeply when you are in customer service: What Makes a Great Customer Experience? I recently had an awful customer experience with a large retailer. I’ll spare the long-winded details because we’ve all been there. From the 30,000 ft. level, what’s incredible […]