Standards of Performance Wednesday April 16th @ Noon Pacific

Standards of Performance – WS8


What does it looks like when it is right? Performance in a Service Department must maximize efficiency, quality and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet continue to reach for excellence is the theme in this webinar.

Individual employees want to do a good job yet many do not know what doing a good job entails. This is a fundamental requirement of good management, communicating performance expectations and measures to the employees. In this webinar we will cover the fundamentals exposed by Patrick Lencioni in his important book “The Three Signs of a Miserable Job.” Anonymity, Irrelevance and Immeasureability are the three symptoms of this disease which leads to the “Sunday Blues.”

Each employee can also deliver more than they think they are can yet each is fundamentally lazy. Leadership methods to entice or motivate employees to deliver good performance for coworkers, customers and the Company will be discussed in this extremely important webinar.

Everyone needs to understand what we are trying to do that is true. But it is equally important that everyone accepts that our understanding of what we are trying to do is complete. Without understanding and acceptance we will never get commitment.

The time is now.