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The Dramatic Change

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The Dramatic Change

There has been a dramatic change in leadership, and in teamwork. Collaboration requires an engaged workforce, but only 13 per cent of the world’s workforce is engaged right now. In this working from home mode the current ways of engaging are clearly inefficient. The old approach – engaging people from outside-in through the ‘what’ and ‘how’ of work and company brand – no longer inspires people, especially the younger generations coming into the workforce. Engaging a workforce to collaborate and innovate requires a new lens and tool kit, starting with ‘who’ and ‘why’. (excerpted from Jeremy Scriven published in the Australian Human Resources Institute 2016)

The old days of “telling” employees how to do their jobs, hopefully has gone away. Of course, there are many businesses that still do things this way. “Let me show you how this is done, now you go and practice and get good at it.” I can’t imagine a workplace like that anywhere, anymore, that would attract and retain talented people.

What Does This Mean For Us?

However, this is the challenge for leaders isn’t it? How do you pass your success (or failure) to your employees and feel good about it? In my view, the hardest transition in life is going from being a performer to a leader – from doing to directing. In fact, many talented people fail in this transition. Too many people have ‘control or ego issues.’

In our management learning on demand class we identify Understanding, Accepting and Committing as three critical steps in leadership. Everyone has to Understand what we are trying to do. Everyone has to Accept that what we are trying to do is the ‘Right Thing To Do.’ Then, and only then will everyone be committed to getting it done. In America surveys tell us that only 10% of business achieve their strategic goals. Further, those surveys tell us that only 5% of the employees can tell us their company goals. It would appear that we have to work harder on communications.

Engaging motivated people is the way to satisfy everyone. I believe that everyone wants to do a good job. In many cases leadership doesn’t clearly explain to the employee what doing a good job looks like. How can anyone succeed in that environment?

Food for thought? I hope so.

The Time is Now.

For more information on how we can help your business adapt to these changes, please visit us at learningwithoutscars.org.

The Other Side

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The Other Side

We have learned and we need to act. We need strong positive leadership now more than ever: clarity of message, cascading and direct communication, basic management methods, understanding, acceptance and commitment.

There is very little we can control at this point. That is creating problems for everyone. Fear is everywhere. People don’t respond well to fear. We have to provide confident leadership. This too will pass.

The Time is Now.

Leadership in the New Reality

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Leadership in the New Reality

 

 

Last week I had the pleasure of meeting Lt. General Russel L. Honore U.S. Army Retired. He talked specifically about “Leadership in the New Normal” and “Don’t Get Stuck on Stupid.” Both of those subjects triggered thoughts and memories. (You can get both subjects as books)

After the disaster of 911 in the United States I gave talks at associations and dealer meetings around North America and Europe on what I called “The New Reality.” These talks were met with mixed reviews, some positive and others not so much. Let me take a deeper dive into why we had different views with a quote from George Friedman. “The mortal enemies of intelligence are time and wishful thinking.”

The New Normal the General is asking us to consider consists of some of the amazing changes we have seen in our world over the past twenty years; the nearly instantaneous transmission of information, the extreme population densities we are experiencing in cities, the extraordinary interconnectedness and mutual dependence of business; the rise of terrorism, and the growing ranks of the poor.

I ask often, with the trillions of dollars spent on technology over the past two decades, how much has been spent on sociology to understand what people will be going through with Robotics, Artificial Intelligence, Virtual Reality and Autonomous Vehicles.

The New Reality from my perspective involves our ability to attract and retain talented employees from an ever-declining working population and the generational differences between the “Baby Boomers” and “Millennials.”

This is where I ask people to consider what we call “Sacred Cows.”

At the start of every classroom training session I have conducted over the past fifty years I have asked for three definitions.

  • What is the definition if Ignorance?
  • What is the definition of Stupidity?
  • What is the definition of Insanity?
  • Ignorance is not knowing what to do.
  • Stupidity is knowing what to do but not doing it.
  • Insanity is continuing to do what you have always done and expecting different results.

This takes me to the core of my work today. Everyone needs to be constantly investing their time in improving themselves professionally and personally. If you don’t continue to adapt to this new reality you will become irrelevant. Is that something that you aspire to?

The Time is Now.

Principles of Leadership #MondayBlogs

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There’s often a miscommunication when it comes to management and leadership.  In our classes, I teach that we manage processes and lead people.

You do not “manage” people.

But leadership is not a linear process.  It is, like sales, a series of relationships.  Leadership has to be flexible enough to match the people following that leader.  In order to become effective leaders, we must ask ourselves a series of questions:

  • Am I providing balanced supervision? (Not too much, not too little.)
  • Am I engaging in two-way communication?
  • Do I support my people?
  • Do I facilitate self-reliance and independence in my employees?
  • Do I create an environment in which employees can develop?

These questions provide only a part of the picture of leadership, of course.  But they are a starting point.

When you lead people, you have to spend time on self-reflection.  You have to study your methods and your relationships.

How do you lead?

The time is now.

Friday Filosophy #2015-31

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In Friday Filosophy #2015-31 we are taking a look at leadership.

The world has changed rapidly over the past three decades and continues to change rapidly. If anything it is changing even more rapidly than it appears to be. However, there are some constants. From the Chairman at VW to the leader of the House of Representatives, we are seeing in front of us the challenges and difficulties in the position of leadership. Without making too much of these two examples you can see the challenges of CEOs in a number of different areas and Industries. Here are some quotes to consider from business and political leaders over the past half century.

I hope you enjoy them.

 

The key to successful leadership is influence, not authority.

Ken Blanchard

 

Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.

Jack Welsh

 

Are YOU growing yourself? Do you continue to learn? Do you read business books?

 

Management is about arranging and telling. Leadership is about nurturing and enhancing.

Tom Peters

 

Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.

Winston Churchill

 

Leadership is not about titles, positions or flowcharts. It is about one life influencing another.

John C. Maxwell

 

Don’t follow the crowd, let the crowd follow you.

Margaret Thatcher

 

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.

Lao Tzu

 

Isn’t that rather different than “You didn’t build that?”

 

I never dreamed about success. I worked for it.

Estee Lauder

 

We are not interested in the possibilities of defeat; they do not exist.

Queen Victoria

 

My job is not to be easy on people. My job is to takes these great people we have and to push them and make them even better.

Steve Jobs

 

There are two kinds of stones, as everyone knows. One of which rolls.

Amelia Earhart

 

I was never the smartest guy in the room. From the first person I hired, I was never the smartest guy in the room. And that’s a big deal. And if you’re going to be a leader – if you’re the leader and the smartest guy in the world – in the room, you’ve got real problems.

Jack Welsh

 

It is delusional to consider yourself the answer to all things.

Leadership and learning are indispensable to each other.

John F Kennedy

 

Management is doing things right; leadership is doing the right things.

Peter Drucker

 

A leader is a dealer in hope.

Napoleon Bonaparte

 

Too many companies believe people are interchangeable. Truly gifted people never are. They have unique talents. Such people cannot be forced into roles they are not suited for, nor should they be. Effective leaders allow great people to do the work they were born to do.

Warren Bennis

 

Contrary to popular opinion, leadership is not a reserved position for a reserved group of people who were elected or appointed, ordained or enthroned. Leadership is self-made, self-retained, self-inculcated and then exposed through a faithful, sincere, and exemplary life.

Israelmore Avivor

 

Leadership is the art of giving people a platform for spreading ideas that work.

Seth Godin

 

Let me close with some quotes from Charles Handy. Influential to the business world like Peter Drucker was in the US, but from his perch in Great Britain.

 

  1. The moment will arrive when you are comfortable with who you are, and what you are – bald or old or fat or poor, successful or struggling – when you don’t feel the need to apologize for anything or to deny anything. To be comfortable in your own skin is the beginning of strength.
  2. We cannot wait for great visions from great people, for they are in short supply. It is up to us to light our own small fires in the darkness.
  3. Change is only another word for growth, another synonym for learning.
  4. Instead of a national curriculum for education, what is really needed is an individual curriculum for every child.
  5. Creativity needs a bit of untidiness. Make everything too neat and there is no room for experiment.

 

The time is now.

Friday Filosophy #2015-23

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For our Friday Filosophy #2015-23, we are back to quotes by multiple people.  Unfortunately, we missed Friday.

 

Education is the mother of leadership.

Wendell Wilkie

A competent leader can get efficient service from poor troops, while on the contrary an incapable leader can demoralize the best of troops.

John J Pershing

One of the tests of leadership is the ability to recognize a problem before it becomes an emergency.

Arnold H Glasow

 

The time is now.

 

Management vs. Leadership #MondayBlogs

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Management vs. leadership is a topic that comes up in many of the programs I teach.  It is often easy to miss the difference.  When we are managers, we see ourselves as managers of people.

You manage processes, not people.

You lead people.

It is not enough to manage the process: you must have clearly defined goals and procedures that everyone has agreed upon.  The days of the “invisible” employee should be behind us.

Remember Patrick Lencioni’s 3 signs of a miserable job –

  • anonymity
  • irrelevance
  • immeasurability

None of your employees need to be anonymous in your workplace.  We spend so much time at work, we all know each other quite well.  The same applies to irrelevance – with a leader in place who has sought and received feedback, each staff member has a voice and is entirely relevant to the work at hand and the future success of the department and company.

Immeasurability.

How do your employees know when they are doing a good job?  It’s important to ask this question, as both praise and constructive criticism play a key role.

Just some food for thought for you this evening.

The time is now.

Thought for the Day: Capital Goods Industry Management

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Continuing with the philosophical, I want to share with you one of the approaches that I used when I was in a leadership position as an employee.  One thing I teach – and this does not just apply to Capital Goods Industry Management, but to management in every industry – is that we manage process.  We lead people.  Obviously, I was very engaged with my team.  Here is one of my standard approaches.

 

  1. What do I do that you like and you want me to continue doing?

 

  1. What do I do that you don’t like  and you want me to stop doing?

 

  1. What do I do that doesn’t really matter to you?

 

The responses to these questions allowed me to have a clear view of what my team thought was important.

 

The time is now…