All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Friday Filosophy #2013-05
The great artist and thinker are the simplifiers. Henri Frederic Amiel Live as if you were to die tomorrow. Learn as if you were to live forever. Mahatma Gandhi There are two primary choices in life: to accept conditions as they exist, or accept responsibility for changing them. Denis Waitley The time is now…..
Marketing Missiles 2.1
In the Construction Equipment market the parts and service groups have very low market capture rates. I don’t think that any customer service provider is aiming to have less than a 50% or even less than a 25% market capture rate. Yet that is where the parts and service departments are in these critical measures. […]
Warehousing
The prevalent thinking is that a warehouse is strictly a store room. How wrong can we be? I remember visiting a consumer goods distribution center in Chicago and watching in awe. The order pickers were given a days work when they arrived and told they could leave when they had finished. There was another visit to […]
Technology Tidbits 1.0
The current crop of Dealer Management Systems (DMS) mostly provides process management tools rather than business improvement tools. This appears to be the continuation of the evolution of systems from the service bureau days when computers were overly expensive and out of reach for most dealers. The system would put the image of the “old” […]
Technology
We comment on a series of subjects related to the capital goods industry supply chain; from parts to service to management and to my take on filosophy. I am introducing a new one this week – Technology. I will attempt to address various areas of the use of technology in the capital goods supply chains […]
Service Statement 2.0
I receive comments to my posts – thank you all – and I would like to address one of them more completely than a comment response. Technicians, in the field, should be able to leave an invoice with the client upon completion of the work! This is a subject that is near and dear to […]