All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Management Musing 2.5
One of the elements with significance in the New Reality is Technology. This vast subject I narrow down to cover the following points:- VoIP CRM Electronic Catalogues Drag and Drop Processes Technician Scheduling Systems Marketing Analytics Signature Pads Online Payment Processes We will delve deeper in each of these in the coming days. The time […]
Management Musing 2.4
Let’s review the New Reality. I recently discussed this with a group of executives and highlighted six of the elements that I think are important in the New Reality. Market Coverage Buying Habits Inventory Management Expediting and Logistics Transportation Technology We will cover these six elements in the weeks ahead. The time is now.
Service Statement 1.9
Recently I was in a room with a large group of dealer executives. We got around to a short discussion on the merits of talking to the technicians on the shop floor while they were working. There was a short misunderstanding regarding how serious that was for the efficiency of the technician. Interruptions kill efficiency […]
Parts Pondering 2.2
It is intriguing watching dealers’ worldwide continue to do what they have always done. Why do we assume we know what we are doing when their market capture rate for the parts business is typically less than a third? More importantly many of the dealers have half or more of their parts business coming via […]
Friday Filosophy #2013-04
You will never do anything in this world without courage. It is the greatest quality of the mind next to honor. Aristotle However long the night, the dawn will break. African Proverb Courage is knowing what not to fear. Plato The time is now…..
A little of the lighter side
Went to see a performance by Gary Mule Deer. Everyone should have a chance at seeing this talented man. Check him out on YouTube. There is a variety of clips available to view. Enjoy.