Feb 10, 2026 | John Dowling
Why Most Service Departments Don’t Have a Performance Problem They Have a Leadership Problem In 1996, I was a young corporal in the United States Marine Corps, assigned to a small task force deploying from Okinawa to South Korea. We landed in a blizzard after leaving...
Oct 7, 2025 | John Dowling
Why Leadership, Vision, and a North Star Matter in Every Dealership A Paper by John Dowling Walk into almost any heavy equipment dealership and you’ll see it: the parts department is scrambling to fill backorders, the service department is behind on work orders, sales...
May 27, 2025 | John Dowling
Herb Kelleher and Simon Sinek said, “You don’t hire for skills; you hire for attitude. You can always teach skills.” Most of us likely agree with this. In theory, hiring managers would claim they prioritize attitude over skills. However, is that true? Some jobs...
Oct 23, 2024 | John Dowling
AI, Unknown and Optimism Guest writer John Dowling addresses one of the current topics that is at the forefront of the international conversation, “AI, Unknown and Optimism.” Amidst the hype and excitement about Artificial Intelligence, it’s...
Jun 11, 2024 | John Dowling
To Hire or Not to Hire Guest writer John Dowling writes on the conundrum we face when considering whether to hire or not to hire as he weighs what matters more: skill or attitude. Herb Kelleher and Simon Sinek have been quoted saying, “You don’t hire for skills; you...
Mar 20, 2024 | John Dowling
Struggling to Find the Right Employees for Your Dealership? Guest writer John Dowling has a timely blog post this week. We are always hearing about the difficulties employers face when trying to find quality employees. Read “Struggling to Find the Right...
