Shop Floor Scheduling – WS7

 

The customers all want predictable consistent high quality service work. But equally important to them is a completion date for the work you are doing for them. You need to be able to provide a completion date and you need to meet that date. To do that requires very specific activities and deliveries. Parts, labor, supplies, outside purchases all are involved. Learn how to establish and manage shop schedules. To date in most surveys on customer attitudes they indicate that they want “honesty” in the top five. That should tell us that completion dates, which are rarely met is an area that needs a lot of attention.

This webinar leads to the items that are required in developing a schedule that can be met for all customers and internal departments. The typical rationales used to explain away why completion dates are rarely met are exposed and dealt with in a manner that allows acceptance of the need to change approach.

Each day, each technician needs to be given eight hours of labor, but no more than eight hours of labor. This requires each job have work elements that are never more than eight hours in length so that the answer to the question “will you complete everything I gave you to do today?” will be either yes or no. If yes the schedule is intact. If no – that will be dealt with in this webinar.

If you could guarantee completion the work for a customer on a specific date and meet it…. how much do you think your service business would increase? This comprehensive webinar does just that. It exposes everything you need to do to succeed at meeting your “promise dates” or completion date.

The time is now.

 

 

Labor Efficiency – WS5

 

Efficiency and quality are the two most important performance measures for supervision of a service department. How you measure labor efficiency leads you to be able to manage labor efficiency. The detailed definitions and calculations as well as tried and true methods to achieve high labor efficiency are the hallmarks of this webinar.

When employees are given specific direction the results are impressive. Without it they can be disastrous. The billing efficiency, the amount of time that can be billed versus paid is not the same as labor efficiency. Labor efficiency is owned by the technician but is directly influenced by the methods used to schedule work by the first level supervisor. This brings together inspections, job segmentation, standard jobs coding, and standard job times. Fundamentals of scheduling then can be applied and allow the performance of the work by a service department to become predictable.

Finally the elements that interfere with good labor efficiency are exposed and suggestions developed for each so that they can be overcome. The customer will benefit greatly from predictable completion dates which will be the “intended” consequence of this webinar for all service management and supervision.

Concentrated information that will make a difference if how you operate your service business.

The time is now.

 

 

The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual foundation is the goal of this webinar.

The density of supervision to technician has long been in dispute in this Industry. This webinar aims to put that dispute to rest by providing definitive measures of labor efficiency and quality in the forefront and not having “cost” drive decisions about those two fundamental elements of a service department.. From Roman times to the current US Army supervision has been a constant and defining attribute of high performance. We discuss the appropriate levels of supervision and provide a model for the participants to use for their business.

The clerical support in a Service Department covers all aspects of record management as well as labor controls, job controls, job process and work in process, as well as everything to do with warranty and technical documentation, either in printed or electronic format. The dealer business system is critical in supporting this function. This webinar will be of benefit to everyone in management and supervision of the service function.

 

 

The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. Dureing this webinar we will take you through the complete process from teh “Service Request” up to and including the invoicing of the finished job. The process is not complicated but there are a lot of details which if mishandled will not satisfy either the customer of the dealership.

The only group within an equipment dealership that allows a business to differentiate itself from the competition in the market is the Service Department. Yet the typical dealership leaves the service Department and the dealer business system to establish the methods to be used. This webinar addresses the complete process from labor posting to outside purchases; from ordering parts to returning them; from introducing the structure of the job to the scheduling of work. We will address them all.

The individual elements will be covered in complete detail in further webinars but the basic structure to employ will be detailed in this session. You will be able to return to your work and review how your structure relates to these “Best Practices” and begin the transformation of the department from a place where repairs and maintenance are performed to a productive, high quality, and safe service shop. This is the type of work order process that attracts talented people to work within it and retains customers who use it.