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Service Department Class List

Inspections

Work Order Process

Service Pricing

Service Organization

Labor Efficiency

Flat Rating/Standard Times

Shop Floor Scheduling

Standards of Performance

Best Practices

Basic Finance for Service

Service Marketing

Basic Service Management

Service Market Segmentation

Leveraging Service Assets

Make It Matter

Maintenance Programs

Service Customer Retention

Time Management

Service Delivery Systems

Balanced Scorecard

Leadership

Change

The Art of the Possible

Activity Based Management

Service Market Strategy

Service Market Capture

Selling – Preparation

Selling – Presentation

Service Territory Potential

Service Customer Loyalty

Coaching/Mentoring

Field Dispatch

Service Making Money

What’s Your Why

Standard Jobs

Service Absorption

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Bundle Eligibility

All students who take Subject Specific bundle of 4 classes are eligible to earn 2 Continuing Education Credits (CEU’s).

You must score 80% or higher on ALL classes. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.

Eligibility

All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).

You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.

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