LWS: Customer Service Parts Warehousing (ENG)

That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse, do they? A warehouse stores parts, and it requires that there are aisles for people and equipment to perform the order picking and receiving functions as well as the physical counts. It also has to have packing and shipping benches as well as staging areas for inbound and outbound shipments. Finally, there are the shipping and receiving docks.

This class will present warehouse theory from what the location nomenclature – the location identification, should consist of to the sizing principals to use in determining the storage space required. It will expose different picking methods and the appropriate storage media and material handling equipment for each. The metrics of picking and packing, storage efficiency, shipping and receiving, and dock handling will be developed.

The overall sizing theory of cubic and square foot requirements for each part number stored as well as systems to utilize that will tell you which location size should be used for which part, and how many of each of these location sizes are required helps with the designs and layouts of your warehouse in a manner that can be used by everyone.  This is a commonsense program exposes a little understood area in a dealership: the warehouse.

MCE: Customer Service Parts Warehousing WDC (ENG)

That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse, do they? A warehouse stores parts, and it requires that there are aisles for people and equipment to perform the order picking and receiving functions as well as the physical counts. It also has to have packing and shipping benches as well as staging areas for inbound and outbound shipments. Finally, there are the shipping and receiving docks.

This class will present warehouse theory from what the location nomenclature – the location identification, should consist of to the sizing principals to use in determining the storage space required. It will expose different picking methods and the appropriate storage media and material handling equipment for each. The metrics of picking and packing, storage efficiency, shipping and receiving, and dock handling will be developed.

The overall sizing theory of cubic and square foot requirements for each part number stored as well as systems to utilize that will tell you which location size should be used for which part, and how many of each of these location sizes are required helps with the designs and layouts of your warehouse in a manner that can be used by everyone.  This is a commonsense program exposes a little understood area in a dealership: the warehouse.

MCE: Customer Service Parts Warehousing (ENG)

That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse, do they? A warehouse stores parts, and it requires that there are aisles for people and equipment to perform the order picking and receiving functions as well as the physical counts. It also has to have packing and shipping benches as well as staging areas for inbound and outbound shipments. Finally, there are the shipping and receiving docks.

This class will present warehouse theory from what the location nomenclature – the location identification, should consist of to the sizing principals to use in determining the storage space required. It will expose different picking methods and the appropriate storage media and material handling equipment for each. The metrics of picking and packing, storage efficiency, shipping and receiving, and dock handling will be developed.

The overall sizing theory of cubic and square foot requirements for each part number stored as well as systems to utilize that will tell you which location size should be used for which part, and how many of each of these location sizes are required helps with the designs and layouts of your warehouse in a manner that can be used by everyone.  This is a commonsense program exposes a little understood area in a dealership: the warehouse.

HCC: Customer Service Parts Warehousing WDC (ENG)

That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse, do they? A warehouse stores parts, and it requires that there are aisles for people and equipment to perform the order picking and receiving functions as well as the physical counts. It also has to have packing and shipping benches as well as staging areas for inbound and outbound shipments. Finally, there are the shipping and receiving docks.

This class will present warehouse theory from what the location nomenclature – the location identification, should consist of to the sizing principals to use in determining the storage space required. It will expose different picking methods and the appropriate storage media and material handling equipment for each. The metrics of picking and packing, storage efficiency, shipping and receiving, and dock handling will be developed.

The overall sizing theory of cubic and square foot requirements for each part number stored as well as systems to utilize that will tell you which location size should be used for which part, and how many of each of these location sizes are required helps with the designs and layouts of your warehouse in a manner that can be used by everyone.  This is a commonsense program exposes a little understood area in a dealership: the warehouse.

HCC: Customer Service Parts Warehousing (ENG)

That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse, do they? A warehouse stores parts, and it requires that there are aisles for people and equipment to perform the order picking and receiving functions as well as the physical counts. It also has to have packing and shipping benches as well as staging areas for inbound and outbound shipments. Finally, there are the shipping and receiving docks.

This class will present warehouse theory from what the location nomenclature – the location identification, should consist of to the sizing principals to use in determining the storage space required. It will expose different picking methods and the appropriate storage media and material handling equipment for each. The metrics of picking and packing, storage efficiency, shipping and receiving, and dock handling will be developed.

The overall sizing theory of cubic and square foot requirements for each part number stored as well as systems to utilize that will tell you which location size should be used for which part, and how many of each of these location sizes are required helps with the designs and layouts of your warehouse in a manner that can be used by everyone.  This is a commonsense program exposes a little understood area in a dealership: the warehouse.

CAC: Customer Service Parts Warehousing WDC (ENG)

That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse, do they? A warehouse stores parts, and it requires that there are aisles for people and equipment to perform the order picking and receiving functions as well as the physical counts. It also has to have packing and shipping benches as well as staging areas for inbound and outbound shipments. Finally, there are the shipping and receiving docks.

This class will present warehouse theory from what the location nomenclature – the location identification, should consist of to the sizing principals to use in determining the storage space required. It will expose different picking methods and the appropriate storage media and material handling equipment for each. The metrics of picking and packing, storage efficiency, shipping and receiving, and dock handling will be developed.

The overall sizing theory of cubic and square foot requirements for each part number stored as well as systems to utilize that will tell you which location size should be used for which part, and how many of each of these location sizes are required helps with the designs and layouts of your warehouse in a manner that can be used by everyone.  This is a commonsense program exposes a little understood area in a dealership: the warehouse.

CAC: Customer Service Parts Warehousing (ENG)

That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse, do they? A warehouse stores parts, and it requires that there are aisles for people and equipment to perform the order picking and receiving functions as well as the physical counts. It also has to have packing and shipping benches as well as staging areas for inbound and outbound shipments. Finally, there are the shipping and receiving docks.

This class will present warehouse theory from what the location nomenclature – the location identification, should consist of to the sizing principals to use in determining the storage space required. It will expose different picking methods and the appropriate storage media and material handling equipment for each. The metrics of picking and packing, storage efficiency, shipping and receiving, and dock handling will be developed.

The overall sizing theory of cubic and square foot requirements for each part number stored as well as systems to utilize that will tell you which location size should be used for which part, and how many of each of these location sizes are required helps with the designs and layouts of your warehouse in a manner that can be used by everyone.  This is a commonsense program exposes a little understood area in a dealership: the warehouse.

CWI: Customer Service Parts Warehousing WDC (ENG)

That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a warehouse, do they? A warehouse stores parts, and it requires that there are aisles for people and equipment to perform the order picking and receiving functions as well as the physical counts. It also has to have packing and shipping benches as well as staging areas for inbound and outbound shipments. Finally, there are the shipping and receiving docks.

This class will present warehouse theory from what the location nomenclature – the location identification, should consist of to the sizing principals to use in determining the storage space required. It will expose different picking methods and the appropriate storage media and material handling equipment for each. The metrics of picking and packing, storage efficiency, shipping and receiving, and dock handling will be developed.

The overall sizing theory of cubic and square foot requirements for each part number stored as well as systems to utilize that will tell you which location size should be used for which part, and how many of each of these location sizes are required helps with the designs and layouts of your warehouse in a manner that can be used by everyone.  This is a commonsense program exposes a little understood area in a dealership: the warehouse.

HCC: Customer Service Maintenance Programs WDC (ENG)

Everyone knows about the repair and rebuild business. That is where the excitement is for technical people. In the product support business, we have two major goals: reduce the owning and operating costs for the machine owner, and protect the residual value of the machine. The first step to understanding how to reduce owning and operating costs is to understand the importance of the maintenance service recommended by the OEM. Most customers view maintenance as the necessary evil of changing fluids and filters. There is much more to it than that. How to develop a maintenance program to reduce those operating costs is the theme in this program.

There is a fundamental conflict that has to be dealt with in the labor management group. Maintenance is boring, anyone can do it. In fact the OEM dealer has less than 6.5% of the maintenance market. Nearly 90% of the maintenance is done by a customer mechanic. Yet survey data indicates that nearly 90% of the customers would give the maintenance business to the dealership if their price was less than what the customer currently pays.

This program will discuss the methods and processes to follow in order to be able to meet that price and performance need.

HCC: Customer Service Parts Pricing WDC (ENG)

Your price is a marketing tool, but most of you don’t use it that way. How often have we heard that “your price is too high” or “I can get it down the street for less?” How well customer contact personnel respond to these and other comments about your prices is critically important to your success. The price points you use should be a product of your need to make money and the competitive nature of your marketplace.

Over the years dealers have applied a methodology called “matrix pricing.” This approach started in the 1970’s and it still continues today, well beyond its useful life. We will explain how it works and we will also expose the “new” realities in price theory for the parts business.  We will look into the new approach of applying an “array” of variables to develop a selling price: activity, price, competitiveness, and inventory risk. This four element array leads to several thousand mark ups designed to allow the dealer to attach a price that will be competitive, while at the same time produce an overall gross profit that allows the Company to maintain the profit required to sustain itself.

Learning the impact of a discount on your business is a critical aspect of defending your price. This class will teach you how to see the impact on gross profit and net profit. Learning how to respond to price objections and overcome them is a principle that is important to understand, and is discussed in this webinar. This program will be beneficial for anyone in the parts business that is touching customers with the responsibility for selling or customer service.