Service Office

Note

**** Class recommendations as based on your Assessment Score ****

You can purchase INDIVIDUAL classes @ $149/each

0.5 CEU per class based on eligibility

Save $96 when purchasing a BUNDLE @ $500

2 CEU’s per bundle based on eligibility

Developing

(Assessment: Up to 30%)

Classes: Inspections, Work Order Process, Organization, Leveraging Service Assets

Developing

(Assessment: 31% to 50%)

Classes: Flat Rate Standard Times, Time Management, Delivery Systems, Change

Beginning

(Assessment: 51% to 65%)

Classes: Labor Efficiency, Shop Floor Scheduling. Standards of Performance, Customer Retention

Beginning

(Assessment: 66% to 75%)

Classes: The Art of the Possible, Maintenance Programs, Make It Matter, Customer Loyalty

Intermediate

(Assessment: 76% to 83%)

Classes: Service Pricing, Best Practices, Labor Efficiency, Service Marketing

Intermediate

(Assessment: 84% to 90%)

Classes: Market Segmentation, Leadership, Making Money, Time Management

Advanced

(Assessment: 91% to 96%)

Classes: Basic Management, Basic Finance, Balanced Scorecard, Activity Based Management

Advanced

(Assessment: 96% and up)

Classes: Market Strategy, Market Capture, Territory Potential, Absorption