To Whom It May Concern.
We have just updated our business page and I wanted to give you a heads up. This is a “fresh” statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time in my forty five years working in the Industry. I am truly blessed.
Our consulting business is winding down. I am not aggressively soliciting business like I once did but will be dealing with requests on a one to one basis. As long as there is interest in my skills and experience I will be more than happy to assist.
The Learning business is becoming a much more prominent focus for my time. We are excited about our new venture Learning Without Scars and using all the current technology to bring our learning products to the market worldwide. We will be offering ten classroom seminars, forty webinars and ten internet based self-study programs in fifteen different languages. We will be moving to having a YouTube channel and developing a series of streamed products for use by everyone in fifteen languages as well. All of this is being done with a new web page as well. We are working with a terrific partner on this project. Brian Shanahan of “shanahandesign” is the gentleman we have selected to do this work. I am extremely pleased to have found Brian as he does wonderful work. Thank you Brian.
Our Company Insight (M&R) Institute which has been the platform for the traditional Twenty Group business is being replaced with a new and improved technology driven product. I am hopeful this new model will become the new standard for twenty group operations in the coming years. The new model in conjunction with products such as Skype and GoToMeeting will allow a much more cost effective operating model for all twenty groups. This new product is being developed in conjunction with Foresight Intelligence. Dale Hanna, is the CEO and founder of Foresight Intelligence. Dale and I are putting the finishing touches on what we believe will produce strong value to dealers in assisting them to be all that they can be. I am so pleased to have found a man such as Dale. His perspectives and experiences and skills are just what the doctor ordered to allow us to develop this new product. Our new offering will be To Whom It May Concern.
We have just updated our business page and I wanted to give you a heads up. This is a “fresh” statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time in my forty five years working in the Industry. I am truly blessed.
Our consulting business is winding down. I am not aggressively soliciting business like I once did but will be dealing with requests on a one to one basis. As long as there is interest in my skills and experience I will be more than happy to assist.
The Learning business is becoming a much more prominent focus for my time. We are excited about our new venture Learning Without Scars and using all the current technology to bring our learning products to the market worldwide. We will be offering ten classroom seminars, forty webinars and ten internet based self-study programs in fifteen different languages. We will be moving to having a YouTube channel and developing a series of streamed products for use by everyone in fifteen languages as well. All of this is being done with a new web page as well. We are working with a terrific partner on this project. Brian Shanahan of “shanahandesign” is the gentleman we have selected to do this work. I am extremely pleased to have found Brian as he does wonderful work. Thank you Brian.
Our Company Insight (M&R) Institute which has been the platform for the traditional Twenty Group business is being replaced with a new and improved technology driven product. I am hopeful this new model will become the new standard for twenty group operations in the coming years. The new model in conjunction with products such as Skype and GoToMeeting will allow a much more cost effective operating model for all twenty groups. This new product is being developed in conjunction with Foresight Intelligence. Dale Hanna, is the CEO and founder of Foresight Intelligence. Dale and I are putting the finishing touches on what we believe will produce strong value to dealers in assisting them to be all that they can be. I am so pleased to have found a man such as Dale. His perspectives and experiences and skills are just what the doctor ordered to allow us to develop this new product. Our new offering will be initially on a complimentary and confidential basis. The dealer will be able to sign on to a “DEALER FITNESS” model and enter their information into the “DEALER FITNESS” model. Once the data is entered they will receive a “FIRST PASS” response which will report on the key management measures for each of the five major departments within a dealer. This “FIRST PASS” will show each management measure using a “button” type graphic with a color code to recognize their level of performance against the “FORESIGHT-INSIGHT” standards. These standards have been developed from our consulting business over the past thirty five years working with well over 1,000 different dealers around the world. The dealer then can then go and make the necessary changes in their business without anything further. If however, they want assistance, with the click of a button they will be directed to the “FAIR OPTIONS” page. This will be a menu of “TIPS.” Each TIP leads to an plan of action and implementation process for improvement of that particular measure. Each one of the TIPS is a tried and true example of the consulting work I have been doing for the past thirty five years. If the dealer wants further assistance then there is a further option available. We have developed a network of “ACES.” Each ACE is a retired senior executive from a dealership who still has the interest and energy to continue working in the Industry just not on a full time basis. Dale and I are very excited about this new offering.
I hope that you will find this news as exciting as I do in providing you with it and look forward to continuing to be a part of your team in Product Support.
The time is now
Friday Filosophy v2014-30
Any change, even a change for the better, is always accompanied by drawbacks and discomforts.
Arnold Bennett
To live happily is an inward power of the soul.
Marcus Aurelius
It is never too late to be who you might have been.
George Eliot
The time is now.
Friday Filosophy v2014-29
Management is doing things right; leadership is doing the right things.
Peter Drucker
In everything the ends well defined are the secret of durable success.
Victor Cousins
Leadership is influence.
John C Maxwell
The time is now.
Service Work Order Process February 19th 12:00 Noon
The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. During this webinar we will take you through the complete process from the “Service Request” up to and including the Invoicing of the finished job. The process is not complicated but there are a lot of details which is mishandled will not satisfy either the customer or the dealership.
The only group within an equipment dealership that allows a business to differentiate itself from the competition in the market is the Service Department. Yet the typical dealership leaves the service Department and the dealer business system to establish the methods to be used. This webinar addresses the complete process from labor posting to outside purchases; from ordering parts to returning them; from introducing the structure of the job to the scheduling of work. We will address them all.
The individual elements will be covered in complete detail in further webinars but the basic structure to employ will be detailed in this session. You will be able to return to your work and review how your structure relates to these “Best Practices” and begin the transformation of the department from a place where repairs and maintenance are performed to a productive, high quality, and safe service shop. This is the type of work order process that attracts talented people to work within it and retains customers who use it.
The time is now.
2013 in review
The WordPress.com stats helper monkeys prepared a 2013 annual report for this blog.
Here’s an excerpt:
Click here to see the complete report.
Learning Without Scars – Webinar Product Offerings
We are in the process of developing the following webinar products. These products will be rolled out in September with the full complement available January 1, 2015. These will be GoToMeeting type offerings administered by the staff of Learning Without Scars.
We would appreciate any comments or thoughts you can provide to assist us in making Learning Without Scars “YOUR GO TO” learning source for webinars. What are we missing? What would you like us to add to the offerings?
We are developing these products to be useful across the construction equipment market, the truck equipment markets, the trailer markets, the light industrial equipment markets, the lifting, crane, markets, the material handling markets, the on highway trucking, power generation and the engine and component markets. In other words any aspect of the capital goods industries covering Industrial machinery and equipment.
The List
Parts Department
Service Department
Product Support Selling
Parts & Service Marketing
The time is now.
News Bulletin
To Whom It May Concern.
We have just updated our business page and I wanted to give you a heads up. This is a “fresh” statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time in my forty five years working in the Industry. I am truly blessed.
Our consulting business is winding down. I am not aggressively soliciting business like I once did but will be dealing with requests on a one to one basis. As long as there is interest in my skills and experience I will be more than happy to assist.
The Learning business is becoming a much more prominent focus for my time. We are excited about our new venture Learning Without Scars and using all the current technology to bring our learning products to the market worldwide. We will be offering ten classroom seminars, forty webinars and ten internet based self-study programs in fifteen different languages. We will be moving to having a YouTube channel and developing a series of streamed products for use by everyone in fifteen languages as well. All of this is being done with a new web page as well. We are working with a terrific partner on this project. Brian Shanahan of “shanahandesign” is the gentleman we have selected to do this work. I am extremely pleased to have found Brian as he does wonderful work. Thank you Brian.
Our Company Insight (M&R) Institute which has been the platform for the traditional Twenty Group business is being replaced with a new and improved technology driven product. I am hopeful this new model will become the new standard for twenty group operations in the coming years. The new model in conjunction with products such as Skype and GoToMeeting will allow a much more cost effective operating model for all twenty groups. This new product is being developed in conjunction with Foresight Intelligence. Dale Hanna, is the CEO and founder of Foresight Intelligence. Dale and I are putting the finishing touches on what we believe will produce strong value to dealers in assisting them to be all that they can be. I am so pleased to have found a man such as Dale. His perspectives and experiences and skills are just what the doctor ordered to allow us to develop this new product. Our new offering will be To Whom It May Concern.
We have just updated our business page and I wanted to give you a heads up. This is a “fresh” statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time in my forty five years working in the Industry. I am truly blessed.
Our consulting business is winding down. I am not aggressively soliciting business like I once did but will be dealing with requests on a one to one basis. As long as there is interest in my skills and experience I will be more than happy to assist.
The Learning business is becoming a much more prominent focus for my time. We are excited about our new venture Learning Without Scars and using all the current technology to bring our learning products to the market worldwide. We will be offering ten classroom seminars, forty webinars and ten internet based self-study programs in fifteen different languages. We will be moving to having a YouTube channel and developing a series of streamed products for use by everyone in fifteen languages as well. All of this is being done with a new web page as well. We are working with a terrific partner on this project. Brian Shanahan of “shanahandesign” is the gentleman we have selected to do this work. I am extremely pleased to have found Brian as he does wonderful work. Thank you Brian.
Our Company Insight (M&R) Institute which has been the platform for the traditional Twenty Group business is being replaced with a new and improved technology driven product. I am hopeful this new model will become the new standard for twenty group operations in the coming years. The new model in conjunction with products such as Skype and GoToMeeting will allow a much more cost effective operating model for all twenty groups. This new product is being developed in conjunction with Foresight Intelligence. Dale Hanna, is the CEO and founder of Foresight Intelligence. Dale and I are putting the finishing touches on what we believe will produce strong value to dealers in assisting them to be all that they can be. I am so pleased to have found a man such as Dale. His perspectives and experiences and skills are just what the doctor ordered to allow us to develop this new product. Our new offering will be initially on a complimentary and confidential basis. The dealer will be able to sign on to a “DEALER FITNESS” model and enter their information into the “DEALER FITNESS” model. Once the data is entered they will receive a “FIRST PASS” response which will report on the key management measures for each of the five major departments within a dealer. This “FIRST PASS” will show each management measure using a “button” type graphic with a color code to recognize their level of performance against the “FORESIGHT-INSIGHT” standards. These standards have been developed from our consulting business over the past thirty five years working with well over 1,000 different dealers around the world. The dealer then can then go and make the necessary changes in their business without anything further. If however, they want assistance, with the click of a button they will be directed to the “FAIR OPTIONS” page. This will be a menu of “TIPS.” Each TIP leads to an plan of action and implementation process for improvement of that particular measure. Each one of the TIPS is a tried and true example of the consulting work I have been doing for the past thirty five years. If the dealer wants further assistance then there is a further option available. We have developed a network of “ACES.” Each ACE is a retired senior executive from a dealership who still has the interest and energy to continue working in the Industry just not on a full time basis. Dale and I are very excited about this new offering.
I hope that you will find this news as exciting as I do in providing you with it and look forward to continuing to be a part of your team in Product Support.
The time is now
Words of Wisdon #17
Today I want to introduce you to Orison Swett Marden. He was an inspirational writer born in 1850 died 1924.
I find Orison Mardens’ thoughts very insightful. Unknowingly I have used this approach in my personal and professional life.
The time is now..
Friday Filosophy v2014-28
Rough waters are truer tests of leadership. In calm water every ship has a good captain.
Swedish Proverb
The only way of finding the limits of the possible is by going beyond them into the impossible.
Arthur C. Clarke
Believe with all your heart that you will do what you were made to do.
Orison Swett Marden
The time is now…
Friday Filosopohy v2014-27
Quality is not an act, it is a habit.
Aristotle
Doubt is a pain too lonely to know that faith is his twin brother.
Kahlil Gibran
Happiness is not being pained in body or troubled in mind.
Thomas Jefferson
The time is now…..
Book of the Week: Damnation
Most of you know by now that my daughter is recovering from Cancer, three years cancer free, and decided during chemotherapy that she was going to do what she planned to do if she survived her bout with cancer. Well so far so good after three years cancer free.
Her passion has always been writing. She published poetry in several magazines during her stay at University. So since her bout with cancer she started writing with a purpose. Her first effort was a short series of poems call “Songs from the Road”. Then came the “Cancer Free Gourmet’ a self help book for cancer patients dealing with the loss of taste. Then she hit the fiction with a book called “Blessings”. Now comes the sequel called “Damnation.”
To any of you who have a kindle or access to “ebooks” these are all wonderful to read even if I am Caroline’s father.
The time is now.