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The Bucket Game: Navigating the Pitfalls in Service Management Guest writer Jim Dettore walks us through the ways in which we use different metaphorical buckets to juggle our financial reporting in, “The Bucket Game: Navigating the Pitfalls in Service Management.” In the complex world of service management, the “Bucket Game” has become an all-too-familiar practice. […]
Proactive Inventory Management Can Make Or Break You Our new guest writer Jay Lucas makes his debut today with his blog post, “Proactive Inventory Management Can Make Or Break You.” Jay has been in the recruiting industry since 1995, beginning his career with a multi-national technical & engineering staffing company. Later he started his own […]
Is It Always Reasonable to Follow Through? Guest writer Sara Hanks explores the Say/Do ratio in business with “Is It Always Reasonable to Follow Through?” The concept of the Say / Do Ratio, a principle I learned during my time at GE, stands as a beacon of accountability and reliability. It’s simple yet profound: if […]
How to Improve Customer Retention Guest writers Debbie Frakes and Stephen Clegg analyze the key measure of business success in this week’s blog post, “How to Improve Customer Retention.” Customer retention is crucial for the success of every company. It describes the percentage of customers who purchased within the last 12 months who also purchased […]
Changes in Learning Today, our Founder Ron Slee writes a blog post on the many changes in learning. He also makes a few grumbles about how his family gives him a hard time! It has been some time since I wrote a blog on employee development. It is unusual for me not to be sharing […]
How To Improve Customer Retention This week, guest writers Steve Clegg and Debbie Frakes talk with readers about how to improve customer retention. This is one of the best ways to build successes: keep the customers you already have! Retention is critical for the long-term success of any business. It’s crucial because it is far […]
Hiring for Skills VS. Experience: A Contemporary Approach This week, our guest writer Sara Hanks tackles some of the ways in which we shortchange candidates and ourselves in the hiring process with, “Hiring for Skills VS. Experience: A Contemporary Approach.” On September 26, 2023, it happened; I was asked a question while on stage for […]
How Do Employee Engagement Strategies Combat Quiet Quitting? Guest writer Ed Wallace returns this week with a blog post on building the kind of environment that fosters employee satisfaction in, “How Do Employee Engagement Strategies Combat Quiet Quitting?” The term “quiet quitting” describes the phenomenon whereby employees become disengaged and disinterested in their work, but […]
Lessons from Honeybees Guest writer Alex Weaver continues with his theme of lessons to be learned with this week’s blog, “Lessons from Honeybees.” My most recent blog “Three Lessons from Dad,” I listed some of Dad’s interests and work. Beekeeping was on the list. For my dad, bees and beekeeping were a labor of love, […]
Skilled Labor Jobs Provide Great Opportunities for Students Guest writer Steve Johnson shares a blog post this week on a topic that has been of great interest to our industry: Skilled Labor Jobs Provide Great Opportunities for Students. The need for more workers in the skilled trades is not a new topic. I have been […]