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Is It Always Reasonable to Follow Through? Guest writer Sara Hanks explores the Say/Do ratio in business with “Is It Always Reasonable to Follow Through?” The concept of the Say / Do Ratio, a principle I learned during my time at GE, stands as a beacon of accountability and reliability. It’s simple yet profound: if […]
How to Improve Customer Retention Guest writers Debbie Frakes and Stephen Clegg analyze the key measure of business success in this week’s blog post, “How to Improve Customer Retention.” Customer retention is crucial for the success of every company. It describes the percentage of customers who purchased within the last 12 months who also purchased […]
Changes in Learning Today, our Founder Ron Slee writes a blog post on the many changes in learning. He also makes a few grumbles about how his family gives him a hard time! It has been some time since I wrote a blog on employee development. It is unusual for me not to be sharing […]
How To Improve Customer Retention This week, guest writers Steve Clegg and Debbie Frakes talk with readers about how to improve customer retention. This is one of the best ways to build successes: keep the customers you already have! Retention is critical for the long-term success of any business. It’s crucial because it is far […]
Hiring for Skills VS. Experience: A Contemporary Approach This week, our guest writer Sara Hanks tackles some of the ways in which we shortchange candidates and ourselves in the hiring process with, “Hiring for Skills VS. Experience: A Contemporary Approach.” On September 26, 2023, it happened; I was asked a question while on stage for […]
How Do Employee Engagement Strategies Combat Quiet Quitting? Guest writer Ed Wallace returns this week with a blog post on building the kind of environment that fosters employee satisfaction in, “How Do Employee Engagement Strategies Combat Quiet Quitting?” The term “quiet quitting” describes the phenomenon whereby employees become disengaged and disinterested in their work, but […]
Lessons from Honeybees Guest writer Alex Weaver continues with his theme of lessons to be learned with this week’s blog, “Lessons from Honeybees.” My most recent blog “Three Lessons from Dad,” I listed some of Dad’s interests and work. Beekeeping was on the list. For my dad, bees and beekeeping were a labor of love, […]
Skilled Labor Jobs Provide Great Opportunities for Students Guest writer Steve Johnson shares a blog post this week on a topic that has been of great interest to our industry: Skilled Labor Jobs Provide Great Opportunities for Students. The need for more workers in the skilled trades is not a new topic. I have been […]
The Subtle Power of a RASCI Chart Guest writer Sara Hanks offers constructive wisdom for project success in, “The Subtle Power of a RASCI Chart.” During several recent project reviews, an unmistakable pattern emerged: projects consistently stumbled at the same exact step. The project leaders were quick to lay blame on the purchasing team, citing […]
New Leadership Guest writer Sonya Law returns this week with the Human Resources perspective in “New Leadership.” New Leadership: It’s time to expand our definition of what makes a great leader! According to Harvard Business Review: “Leadership is a conversation” It is less about issuing and taking orders than about asking and answering questions” which […]