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A Paper by C. Lustgarten in the Shingo Institute It’s a well-known paradox that meaningful change requires confronting difficult truths. Josh McEwan, Director of Manufacturing Product Development at O.C. Tanner, meets this idea head-on. “There is a lack of good leadership in the world,” he says. “There’s a lot of leaders out there, but I […]
Artificial intelligence is no longer a future concept or a niche capability. It represents a once‑in‑a‑generation technological shift, and its impact is already visible across every major industry. What makes this moment different isn’t just the power of AI—it’s the way it’s fundamentally reshaping customer expectations. AI doesn’t simply make existing experiences faster or cheaper. […]
The foundation of any real economy has never been a nation-state, a corporation, or an algorithm — it has always been two living people exchanging something of value. That biological fact is the starting point for everything that follows. The emerging threat is not simply automation or job displacement. It is the potential consolidation of […]
Why distributed beats centralized for Manufacturers and Distributors We are in the early stages of the most significant shift in industrial economics in a generation. I call it the Great AI Inversion — the point at which the advantages that once belonged exclusively to large, centralized organizations begin transferring to smaller, faster, more locally capable […]
Inventors and executives are warning of widespread consequences that they don’t begin to understand. Published in the Wall Street Journal Feb. 12, 2026 As we have been having blogs and podcasts on the use of AI in the Capital Goods Industries, I thought it would be beneficial for you to read this excellent article. If […]
Why Most Service Departments Don’t Have a Performance Problem They Have a Leadership Problem In 1996, I was a young corporal in the United States Marine Corps, assigned to a small task force deploying from Okinawa to South Korea. We landed in a blizzard after leaving tropical heat, and within hours were expected to run PT […]
How AI and Crypto Are Flipping the Economic Pyramid The exploitative pyramid sitting on top of every transaction is collapsing. Good riddance. For centuries, the economic model has been simple: two people want to transact, and an army of intermediaries insert themselves on top, extracting value at every step. Want to buy a house? […]
“Natural/unnatural” and “good/bad” are orthogonal axes A Paper by Sam Matey Coste From personal conversations to news articles to regulatory standards to cultural depictions of technology, this writer has found that the world would be much better served if more people took the time to subject their thinking to a simple test: if a new […]
Preparing for Humanoid Colleagues CIOs can collaborate with CHROs to reimagine work and help redefine jobs for people and devices A Paper by Tammy Whitehouse, senior writer. Executive Perspectives in The Wall Street Journal, Deloitte Services LP Published on Jul 25, 2025. Amid significant advances in the development of AI-enabled robotic devices, organizations may face […]
A Paper by Jason Crawford Starting with the first passenger railroads around 1830 through the deployment of passenger jets in the 1960s, powered vehicles have dramatically shrunk travel times, at all scales, from the neighborhood to the world. Yet we are still limited by distance. It matters enormously what city you live in, because it’s […]