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Personal Integrity: The Only Thing You Truly Own Guest writer Jim Dettore gets into the fundamentals of character with his blog post this week. Personal integrity really is the only thing you truly own, and it builds your reputation. There’s an old saying that a man’s word is his bond. I believe that with everything […]
The Schools Reviving Shop Class Offer a Hedge Against the AI Future A Paper by Te-Ping Chen This article was originally published in the Wall Street Journal on March 1, 2025. In America’s most surprising cutting-edge classes, students pursue hand-on work with wood, metals, and machinery, getting a jump on lucrative old-school careers. School districts […]
Laying Down and Picking Up Contributor David Griffith brings his follow up guest post with “Laying Down and Picking Up.” I retired the first time at 60 and the second at 70. For the first time in 48 years, I could sleep in. That was 15 months ago, and I have continued to reallocate my […]
The Power of Work Ethic: Lessons from a Lifetime of Hard Work Guest writer Jim Dettore returns this week with some thoughts on the good habits of hard work in “The Power of Work Ethic: Lessons from a Lifetime of Hard Work.” I started working when I was 14 years old and have never really […]
Customer Excellence Through Operational Excellence Guest writer Troy Ottmer walks us through the holy grail of customer loyalty: “Customer Excellence Through Operational Excellence.” Achieving Customer Excellence is the holy grail for businesses. While everyone strives for it, the path to achieving it remains elusive for many. Why? Because they often misinterpret its meaning. Customer excellence […]
Who Plays the Most Crucial Role on Your Team? This week, guest writer Troy Ottmer shares the elements and roles in team culture that will make or break your team in “Who Plays the Most Crucial Role on Your Team?” Another way to ask this would be “Who is the Most Important Person on your […]
The Importance of Email Distribution Lists for Equipment Dealers Guest writer Debbie Frakes brings digital marketing front and center in her blog post this week: “The Importance of Email Distribution Lists for Equipment Dealers.” Making the Most of Your Equipment Dealer Email Marketing For equipment dealers, maintaining a strong email marketing program is essential for […]
This week we introduce our new guest writer, Troy Ottmer. He joins us with his blog post “Re-Inventing Customer Service: Improving the Employee Experience in the Modern Era.” Troy Ottmer began his career in 1987 as an automotive technician, with a specialization in electronics, including drivability diagnostics, anti-lock brakes and other new emerging technologies for […]
Slow to Hire, Quick to Fire… BS. This post is a reprint of the article by the same name by Rich Cruz. Antiquated Hiring Philosophy May Hamper Growth Recently, I applied and interviewed for an open executive position at a well-established company in the construction industry. Despite its success and expansion, my experience with their […]