All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Learn How To Make It Matter!
On Tuesday, 5/12/2015, we are presenting our two “Make It Matter” webinars. At 9:00 a.m. PST we have PTS-WE-U13: our Parts Management – Make It Matter program. At 11:00 a.m. PST we have SER-WE-U13: our Service Management – Make It Matter program. These webinars address the two most important questions we must answer in our […]
Friday Filosophy #2015-19
For our Friday Filosophy #2015-19 we are tacking economic concepts and thoughts from a great thinker. The Great Depression, like most other periods of severe unemployment was produced by government mismanagement rather than by any inherent instability of the private economy. If you put the federal government in charge of the Sahara Desert, in 5 […]
Leveraging Assets – SER-WE-U12
Leveraging Assets – SER-WE-U12 The service department is known to provide repairs, rebuilds, and maintenance services. We manage the labor function to have the highest possible labor efficiency and quality. High performance in a Service Department must maximize efficiency, maximize quality, and satisfy customers. The first step to understanding and accepting what we have to […]
Buyer’s Needs – PTS-WE-U12
Buyer’s Needs – PTS-WE-U12 A new reality continues in its approach. By now everyone has been affected by “telemarketing,” your tele-selling future has gotten off to a successful start, and you have also learned how to handle the objections from the customers. You know all of the mechanics of selling. Now we need to make […]
Basic Management – PTS-WE-U11and SER-WE-U11
Basic Management – PTS-WE-U11 and Basic Management – SER-WE-U11 There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job. […]
Overcoming Objections – PTS-WE-U09
Overcoming Objections – PTS-WE-U09 The sales process is complicated. Determining the right customers to call on the telephone is not easy. But all of that work is undermined if the individual on the telephone with the customer does not know how to handle the objections that the customer might present. How these objections are handled […]