Socrates Says

It isn’t sufficient just to want – you’ve got to ask yourself what you are going to do to get the things you want Franklin Delano Roosevelt The difference between failure and success is doing a thing nearly right and doing a think exactly right Edward Simmons People living deeply have no fear of death […]

Don’t miss the parts webinars and service webinars coming up. Parts next week February 12th and 13th. Service the following week February 19th and 20th. The time is now.

The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]

Too often dealerships call around to the neighboring dealers and ask for their service pricing. While it is understandable to know what the pricing is in your territory it is more important to develop a price structure that is required to attract the business and also produce the profit necessary to operate a dealership. We […]

The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. Dureing this webinar we will take you through the complete process from teh “Service Request” up to and including the invoicing of the finished job. The process is not complicated […]

Customers, for the dealership service department, have grown used to performing service maintenance and minor repairs either themselves, or with the help of independent mechanics. This has led them to the conclusion that repairs are easily done and that they can diagnose problems with their equipment without much help from anybody. While it is true […]