All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
WH Filosophy v1.6
Welcome back Bill Courage is grace under pressure. Ernest Hemingway, Author It is wise to keep in mind that neither success nor failure is ever final. Roger Babson, American entrepreneur and business theorist Well done is better than well said. Benjamin Franklin, American inventor and statesman Life is too short to be little. Benjamin Disraeli […]
Parts Pondering 2.3
Walking through airports or shopping malls you see a new item – vending machines that sell other than drinks and sweets. Theses vending machines are a new retail opportunity for some suppliers. You can buy electronics, safety items, communications products and accessories and much more. This got me to thinking about our business. Why don’t […]
Friday Filosophy #2013-05
The great artist and thinker are the simplifiers. Henri Frederic Amiel Live as if you were to die tomorrow. Learn as if you were to live forever. Mahatma Gandhi There are two primary choices in life: to accept conditions as they exist, or accept responsibility for changing them. Denis Waitley The time is now…..
Marketing Missiles 2.1
In the Construction Equipment market the parts and service groups have very low market capture rates. I don’t think that any customer service provider is aiming to have less than a 50% or even less than a 25% market capture rate. Yet that is where the parts and service departments are in these critical measures. […]
Warehousing
The prevalent thinking is that a warehouse is strictly a store room. How wrong can we be? I remember visiting a consumer goods distribution center in Chicago and watching in awe. The order pickers were given a days work when they arrived and told they could leave when they had finished. There was another visit to […]
Technology Tidbits 1.0
The current crop of Dealer Management Systems (DMS) mostly provides process management tools rather than business improvement tools. This appears to be the continuation of the evolution of systems from the service bureau days when computers were overly expensive and out of reach for most dealers. The system would put the image of the “old” […]