Socrates Says

Changes in Learning

Changes in Learning Today, our Founder Ron Slee writes a blog post on the many changes in learning. He also makes a few grumbles about how his family gives him a hard time! It has been some time since I wrote a blog on employee development. It is unusual for me not to be sharing […]

Can’t Find Technicians?

Can’t Find Technicians? Guest writer Alex Kraft challenges the pattern of blaming entire generations of people for labor shortages in his blog post “Can’t Find Technicians?” I get a chuckle when I hear the narrative around “can’t find people who want to be a diesel technician.” I’ve heard it since the day I started my […]

How To Improve Customer Retention

How To Improve Customer Retention This week, guest writers Steve Clegg and Debbie Frakes talk with readers about how to improve customer retention. This is one of the best ways to build successes: keep the customers you already have! Retention is critical for the long-term success of any business. It’s crucial because it is far […]

Hiring for Skills VS. Experience: A Contemporary Approach

Hiring for Skills VS. Experience: A Contemporary Approach This week, our guest writer Sara Hanks tackles some of the ways in which we shortchange candidates and ourselves in the hiring process with, “Hiring for Skills VS. Experience: A Contemporary Approach.” On September 26, 2023, it happened; I was asked a question while on stage for […]

The Four “R’s” Within a Talent Management Strategy

The Four “R’s” Within a Talent Management Strategy Guest writer Ron Wilson writes about one of the critical focus points of a business plan: the employees. Here he shares “The Four ‘Rs’ Within a Talent Management Strategy.” Many years ago, we were developing business plans for the year and one of the critical areas of […]

How to Avoid Losing At-Risk Customers

How to Avoid Losing At-Risk Customers Guest writer Debbie Frakes returns with practical, step-by-step guidance in “How to Avoid Losing At-Risk Customers.” How to Avoid Losing at Risk Customers: Recognize the Warning Signs At-risk customers are the ones that you are in danger of losing to the competition. These are current customers who start purchasing […]