All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Diagnostics
Many of you already know of my requirement for an inspection prior to any work being performed on equipment needing repairs. The customer makes known to us what they have as their complaint. This reasonably standard operating procedures. They call or come in and tell us what they want done. Many of you also know […]
On Further Consideration – Europe.
It appears the markets watched… reacted…. adjusted…. and now have studied. The results continue to erode. Greece seems to be ready to leave the Eurozone and French Socialists will be disappointed when Hollande bows to the inevitable and restores austerity with a different perfume. Bernanke is on record now telling Congress to pay attention to the […]
Product Support Selling
We are considering bringing back the Product Support Selling Programs in 2013. Does anyone in the United States or Canada have an interest in these programs?
Service Strategies
The service department is a much misunderstood group of highly skilled prefessionals. One of these days they will get the appreication they deserve but in the meantime we need to continue to raise the bar on their performance and image. One of the methods we could use would be to track quality. each week that […]
Proactive Parts Programs
So let’s start the week properly. For your parts business. Each and every customer phone call or customer counter visit we should be asking two questions. Every time. What is the machine model and serial number for this parts order? Who is doing the work for you? With the model and serial number we can […]
Germany Step 1
Merkel’s party lost a significant portion of their vote. Their junior partner did better than expected but not enough to secure a coalition majority. The real test will be on the 13th. The time is now.