Socrates Says

The CSIs in the Tire Shop #technogeek

The CSIs in the Tire Shop #technogeek Our guest writer Bob Rutherford is back this week, along with a new hashtag (#technogeek), to talk technical about the CSIs in the Tire Shop. At the last TMC meeting there was a lively discussion about the shock absorber and the role it plays in vehicle safety. As […]

Redefining Excellence – Beyond Firefighting

Redefining Excellence – Beyond Firefighting Guest writer Sara Hanks highlights the importance of existing beyond the emergency situation in “Redefining Excellence – Beyond Firefighting.” In today’s business environment, the spotlight often shines brightest on those who extinguish fires rather than those who prevent fires from igniting. This dynamic has increasingly highlighted the misalignment within companies […]

Ho’oponopono

Ho’oponopono Learning Without Scars’ founder, Ron Slee, is back today with a blog post on Ho’oponopono, the Hawaiian Principle of 100% Responsibility. Seneca, one of the most important Roman Stoic philosophers, said “Luck is what happens when preparation comes across opportunity. Thomas Edison said his work was 90% perspiration and 10% inspiration. Louis Pasteur among […]

Turning Off Warranty Losses

Turning Off Warranty Losses Guest writer Christ Kohart is back this week with a continuation of his topic on warranties with his blog post, “Turning Off Warranty Losses.” In our last discussion, we reviewed the cost (financial loss to our dealership) of replacing a simple hydraulic tube covered by an OEM standard new equipment warranty. […]

Aged Work Orders

Aged Work Orders Guest writer John Dowling is back this week to cover the topic of timing and timelines in your dealership in “Aged Work Orders.” How long or how many days should it take to complete a repair on a customer’s machine? How many days does it take for your service department to close […]

The Current U.S. Labor-Market Conundrum

The Current U.S. Labor-Market Conundrum Guest writer Edward Gordon has returned with his February Gordon Report: “The Current U.S. Labor-Market Conundrum.” The February 2024 BLS jobs report showed a surge of 353,000 jobs added in January, more than double than what was predicted in economic surveys. This follows a gain of 330,00 jobs in December. […]