The Parts Business Going Forward

Apr 30, 2018 | #MondayBlogs, Business Plans, Parts, Training

The Parts Business Going Forward. Let me ask a few questions, of you, if I might: What does your future in the parts business look like? Is it a continuation of what you are doing now? Are the results you are experiencing satisfying for you personally? Is that the...

Simple Steps to Big Results

Apr 23, 2018 | #MondayBlogs, Product Support Selling, Training

In our Industry, what is it that we DO?  What is the action that is involved in creating employee and customer satisfaction?  There are simple steps we can take to gain big results. Employee satisfaction requires knowing what to do – if an employee can measure...

Talents and Skills

Apr 20, 2018 | Parts, Personnel, Training

Learning Without Scars was created to fill a void in the Capital Goods Industries, specifically the light and heavy equipment space. With technical schools closing at an alarming rate the markets we serve were becoming unable to find the talents and skills they...

Finally, the Employees!

Apr 18, 2018 | Training

These past three weeks, I have been walking you through our “Back to the Basics” overview.  We have covered the Balanced Scorecard, the Stakeholders, and now we have arrived at our final segment.  Finally, we are going to take a look at the employees....

Your Stakeholders – Back to Basics

Apr 12, 2018 | Management, Parts, Personnel, Service, Training

This is our second installment in our Back to Basics theme, covering the topic of your stakeholders.  Last week, we began with the Balanced Scorecard and the customers. The next piece of Back to Basics is the value that we deliver to the stakeholders. When we talk...