May 2, 2022 | Parts, Personnel, Product Support Selling, Service
A Special Announcement from the NTDA The National Trailer Dealer Association (NTDA) offers resources to their members across North America. Established in 1990, NTDA has strengthened the voice of independent semi-trailer dealers within the trailer industry. This week,...
Jul 6, 2021 | Marketing, Mets Kramer, Product Support Selling, Technology
The Digital Dealership: Comparing Equipment Presentation Tonight, guest blogger Mets Kramer continues to educate us on all the digital aspects of our business with The Digital Dealership: Comparing Equipment Presentation. One of the Statements I have made repeatedly...
Jun 24, 2021 | Product Support Selling, Ryszard Chciuk, Training
Principia for After-sales, Part Four Today, Ryszard Chciuk continues his blogs on Principia for after-sales with part four of the series. In Principia for After-sales part 3, I presented the main values of my after-sales team. Today, let’s discuss some examples from...
May 13, 2021 | Management, Personnel, Product Support Selling, Ryszard Chciuk
Principia for After-sales, Part Two Today, Ryszard Chciuk continues his blogs on Principia for after-sales with part two of the series. In Principia for After-sales and a few next posts, I am sharing my way of defining and implementing the main principles (values)....
May 13, 2021 | Don Buttrey, Personnel, Product Support Selling, Training
Role-playing is essential for Sales Professionals This week, guest blogger Don Buttrey of Sales Professional Training offers us wisdom when it comes to our sales professionals: role-playing is essential! It is easy to overlook the benefits of role-playing in the...
Apr 27, 2021 | Management, Product Support Selling, Ryszard Chciuk
Principia for After-sales In this week’s guest post, blogger Ryszard Chciuk offers us his Principia for after-sales, and brings us more ways to improve this valuable part of our business. In Principia for Business I presented my personal view on the foundations...
