Dec 19, 2014 | Business Services, Consulting Services, Management, Training, Twenty Groups
Today I had the opportunity to read December’s issue of CED magazine. This is the last month I will be a contributing writer to the magazine, and I am touched and thankful for the tribute the Associated Equipment Distributors wrote in their magazine. We have...
Nov 13, 2014 | Consulting Services, Customer Service, Management, Parts
What Drives Good Customer Service Attracting, developing, sustaining, and retaining customers is the key to profitability. In the world of customer service, we seem to be saying one thing and doing something different. We don’t walk our talk. But we are not alone as a...
Sep 30, 2014 | Business Services, Consulting Services, Training
Special Offer To welcome you to our new learning business we are offering an introductory special membership. The normal membership is $35.00 for a calendar twelve month membership. For the remainder of 2014 we will extend the period of your membership up to a maximum...
Aug 14, 2014 | Consulting Services, Simulation Modelling, Twenty Groups
Financial Fitness This is a business model based simulator that we have developed over the past forty five years working with more than one thousand dealerships, of all major brands and most secondary brands, worldwide. We provide the basic input forms on our website...
May 31, 2012 | Business Services, Consulting Services, Training
The Wall Street Journal of May 31st, 2012 had an editorial from John E Chubb and Terry M Moe which discussed internet based University education. It is well worth reading and puts forward one of the directions that education will be following in its pursuit of...
May 30, 2012 | Business Services, Consulting Services
In preparing my column for the Construction Equipment Digest I was struck with a question. Do you deserve the loyalty of your customers? Think about it please. What do you do to earn and retain the loyalty of your customers. It is an important point. The time is...
