Aug 14, 2014 | Consulting Services, Simulation Modelling, Twenty Groups
Financial Fitness This is a business model based simulator that we have developed over the past forty five years working with more than one thousand dealerships, of all major brands and most secondary brands, worldwide. We provide the basic input forms on our website...
Mar 13, 2012 | Business Plans, Business Services, Consulting Services, Customer Service, Marketing, Parts, Personnel, Product Support Selling, Service, Simulation Modelling
To properly address the New Reality we have to look backwards. From the 1960’s to 1980 management felt pretty good about things. Sales revenues had increased, profits were up, life was good. We thoguht we must be the greatest generation of business managers ever. But...
Mar 6, 2012 | Business Services, Consulting Services, Customer Service, Parts, Simulation Modelling
Yesterday we had difficulty in format for the table of probabilities. With this update we hope we can clear up any misunderstandings. The first column is the time between the last two calls of a part number. The second column is the probability of a sale in the coming...
Mar 2, 2012 | Business Services, Consulting Services, Marketing, Parts, Product Support Selling, Service, Simulation Modelling, Twenty Groups
This is a most interesting time, isn’t it? I listened to Jimmy Rogers on CNBC the other night. He was pointing out there is an election this year in the United States, there is one in France. Germany has an election next year. In fact there are 40 governments that...
Mar 1, 2012 | Business Plans, Business Services, Consulting Services, Customer Service, Marketing, Parts, Personnel, Product Support Selling, Service, Simulation Modelling
Al Wiley, an executive of Xpectmor, sent us a comment on our recent Market Share post. He says that “market share is the definitive measure of customer satisfaction.” Of course he is right. The measure of market share, however, is what causes the dilemma for many of...
Feb 17, 2012 | Business Services, Consulting Services, Personnel, Simulation Modelling
December was the first month in many years that had more people quitting their jobs than being laid off or fired. Is this the beginning of musical chairs with employees? Is the labor market now strong enough to absorb all the employees that feel they were hard done by...
