Feb 23, 2021 | Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
Are Bricks and Mortar going to Survive the Internet Era? During the past fifty years, most of my work life in this Industry, one of the most significant ‘barriers to entry” in the equipment industry, and in fact, capital goods industries has been the ownership...
Sep 15, 2020 | Business Services, Parts, Product Support Selling, Service, Training
Balancing Skills in the Workplace Imagine if you will, it is the middle 1980’s and I am working with a John Deere dealer and we are looking at their Service Department. We were reviewing processes and systems and methods and work flows. We also determined that there...
Sep 9, 2020 | Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
A Pathway to Learning Since we started a business to provide classroom training for parts and service operations and product support sales and marketing, we have been constantly creating and redesigning what I have always called “Learning Paths.” A pathway to learning...
Sep 8, 2020 | Business Services, Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
Building the Foundation of Learning Our initial training business was called Quest, Learning Centers. We incorporated Quest in 1992. This is where we first deliberately began building the foundation of learning. Originally our classes spanned fifteen hours, over two...
Sep 3, 2020 | Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
Skill and Knowledge Levels We have been using assessments in all of our training and learning products for over thirty-five years. The primary purpose of our assessments was to help us to adapt and adjust our teaching in order that our students learn. We first had a...
Sep 2, 2020 | Marketing, Parts, Personnel, Product Support Selling, Service, Training
How to Use Assessments Yesterday we addressed the Foundation of Learning. Today I want to talk about how we envisioned businesses using our Job Function Skills Assessment. Let’s quickly review what we say on the Landing Page for Assessments. We point out four areas in...
