Last chance for Service Webinars in 2013

Don’t forget the webinars Tuesday and Wednesday the last opportunity for 2013

Labor Efficiency, Standard Jobs/Flat Rating, Shop Floor Scheduling, Standards of Performance.

Four content filled hours of learning. Check out www.rjslee.com for more information. To register go to aednet.org.

The time is now.

 

Parts Webinars

Don’t forget the webinars offered this coming week, the last of 2013. Instore Merchandising, Expediting and Purchasing, Best Practices, and Performance Standards. A one hour of cost effective concentrated learning opportunity. Check it out at either www.rjslee.com under the learning tab or at www.aednet.org.

The time is now.

Training Tidbit #6

It has become clear recently that I will be continuing in the training business for some time to come so we are once more asking for your input and help on what additional learning subjects you want us to deal with in the coming years.

What additional subjects would you like us to deal with in webinars? What additional subjects would you like us to deal with in our classroom courses? You can view all our webinar and classroom course offerings at our website www.rjslee.com under the learning tab.

We are also considering offering our Parts & Service Selling class and the Parts & Service Marketing class in 2014. Please let us know if you have interest in either or both of these classes. We are thinking about doing them in Chicago in June.

In 2014 we will introduce the internet based self-study program which will complement all of our learning offerings. We will have a four parts series on parts and a four part series on service. Look for updates on these programs in the months to come.

Each of our learning programs builds on each other. The webinars build toward the classroom. The internet programs broaden the base and build on both the classroom and webinar programs.

You will be able to see the 2014 program dates and locations on our website shortly. Thanks to all of you who have attended one or more of our programs we do appreciate you participation and support. We have been offering learning programs since the early 1990’s and have had several thousand people go through these classes all around the world. We have operate training programs in Europe, Russia, The Middle East, Asia, Latin America and North America.  We will continue with these learning programs worldwide wherever there is a need. Thanks again.

I also wanted to give you a heads up about the upcoming December webinars I hope you can find the time to attend these content filled sessions.

December 2013 Webinar Schedule.

  • The Parts Department
  • December 3rd
  •                              Instore Merchandising
  •                              Expediting and Purchasing
  • December 4th
  •                              Best Practices
  •                              Standards of Performance
  • The Service Department
  • December 10th
  •                                           Labor Efficiency
  •                              Flat Rating/Standard Jobs
  • December 11th
  •                              Shop Floor Scheduling
  •                              Standards of Performance

To register go to aednet.org and enter at the AED Seminars and you will find all of the webinars under Product Support.

The time is now.

Parts & Service Management Training Unit I

Next week is the last Unit I for Parts Managers and Service Managers for 2013. We welcome you to the windy city for this content packed learning experience.

Service Webinars

Don’t forget to register for the webinars on service department operations this week. One hour each and content filled. Inspections, Work Order Process, Labor Rates and the Service Organization are the topics. Go to www.aednet.org to register. The time is now.

Parts Webinars

Don’t forget the webinars offered next week. Tele-Selling, Warehousing, Pricing, and Inventory Control. A one hour of cost effective concentrated learning opportunity. Check it out at either www.rjslee.com under the learning tab or at www.aednet.org.

The time is now.

Disney and AED leadership check it out

Check out www.aed-leadership.com and join in.

Education Step 12

Many are talking about the lost generation. That is the current group of people in their late teens to their early twenties. The unemployment rate for this group is almost obscene and I am not really hearing a lot of outrage.

This group of people must be wondering what happened to them. When I was coming into the work force it was also a frustrating time. There were insufficient jobs available – interview after interview being told that you had everything that they wanted in a new employee but didn’t have any openings gets pretty old.

Think about the loss of earnings capacity for the economy. Think about the loss of taxable earnings as a result of delaying the entry to the economy of these talented people. The penalty is not just for the undereducated which has long been a concern of mine but also for the educated. The dilemma with the education received is that it has not delivered marketable skills to the students that the market wants or needs.

Hope is a wonderful emotion and feeling. But take away hope from these younger people and one day this will boil up and cause serious troubles for everyone.

So we have to get serious someday soon don’t you think. Get government out of education. Get unions out of the way. Get anyone who is protecting the status quo out of the way. Get business and parents and students together to determine what is required of the coming generation of workers.

The time is now.

Training Tidbit #5

Those of you who have following this blog know about my concern for education, particularly the trade and vocational schools. Well yesterday in the Sunday paper here was another voice being raised. Morris Beschloss. He is a distinguished economic analyst He references a book in this article written by Edward E Gordon. It is dry reading but I consider it to be critical information. The book is titled “Future Jobs-Solving the Employment Skills Crisis.”

This book highlights how our vocational and technical training has been abandoned in this country. That is such a shame.

I hope you will get the book and read it. Then spread the word. The time is now.

Standards of Performance Webinar – March 20th 12:00 Noon Pacific

It is not too late to register at aednet.org/products/seminars.

What does it looks like when it is right? Performance in a Parts Department must maximize productivity, manage assets and satisfy customers.  The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet continue to reach for excellence is the theme in this webinar.

Individual employees want to do a good job yet many do not know what doing a good job entails. This is a fundamental requirement of good management, communicating performance expectations and measures to the employees. In this webinar we will cover the fundamentals exposed by Patrick Lencioni in his important book “The Three Signs of a Miserable Job.”  Anonymity, Irrelevance and Immeasureability are the three symptoms of this disease which leads to the “Sunday Blues.”

Each employee can also deliver more than they think they are can yet each is fundamentally lazy. Leadership methods to entice or motivate employees to deliver  good performance for coworkers, customers and the Company will be discussed in this extremely important webinar.

The time is now.