Supervisor/Manager
BUNDLES
Developing ($500)
(Assessment: Up to 30%)
Inspections, Work Order Process, Service Pricing, Service Organization
Developing ($500)
(Assessment: 31% to 50%)
Labor Efficiency, Flat Rate Standards Times, Shop Floor Scheduling, Standards of Performance
Beginning ($500)
(Assessment: 51% to 65%)
Service Finance, Basic Marketing, Basic Management, Market Segmentation
Beginning ($500)
(Assessment: 66% to 75%)
Leveraging Service Assets, Make it Matter, Time Management, Service Customer Retention
Intermediate ($500)
(Assessment: 76% to 83%)
Service Delivery Systems, The Balanced Scorecard, Leadership, Change
Intermediate ($500)
(Assessment: 84% to 90%)
The Art of the Possible, Activity Based Management, Service Market Strategy, Service Market Capture
Advanced ($500)
(Assessment: 91% to 96%)
Territory Potential, Customer Loyalty, Coaching Mentoring, Best Practices
Advanced ($500)
(Assessment: 96% and up)
Service Making Money, Whats Your Why, Maintenance Programs, Ser ice Absorption
CERTIFICATION ($1200/each)
Basic
(Assessment: Up to 60%)
Finance for Service, Basic Marketing, Basic Management, Market Segmentation, Leveraging Service Assets, Make It Matter, Time Management, Service Customer Retention, and Certification Assessment (120 questions)
Advanced
(Assessment: 61% to 80%)
Service Delivery Systems, The Balanced Scorecard, Leadership, Change, The Art of the Possible, Activity Based Management, Service Market Strategy, Service Market Capture, and Certification Assessment (150 questions)
Master
(Assessment: 81% and up)
Territory Potential, Customer Loyalty, Coaching Mentoring, Best Practices, Service Making Money, Whats Your Why, Maintenance Programs, Service Absorption, and Certification Assessment (180 questions)
INDIVIDUAL CLASSES ($149/each class)
Developing
(Assessment: Up to 50%)
Beginning
(Assessment: 51% to 75%)
Intermediate
(Assessment: 76% to 90%)
Advanced
(Assessment: 91% and up)