Blog
Lifelong Learning Is Here to Stay
As many of you know, Socrates has long served as our logo. Socrates is remembered for his devotion to ethics, human behavior, and the care of the soul. Rather than lecturing, he professed uncertainty and pursued wisdom by questioning the assumptions of others. He...
Market share is the most comforting number you can’t actually move
“In God we trust. All others bring data.” (W. Edwards Deming) Here’s how it works today. The share chart goes up at the quarterly review. If it ticked up, everyone relaxes. If it ticked down, someone gets a talking-to. Either way, the meeting ends without a single...
Your Best Rep is Knocking on the Wrong Doors
“In God we trust. All others bring data.” (W. Edwards Deming) Picture your best salesman. He works on a black book, the names he has called for years, the dozen accounts he trusts, and he fills the rest of the week with instinct. Nobody is loafing. The effort is...
Respect: The Practice Behind the Principle
A Paper by C. Lustgarten in the Shingo Institute It’s a well-known paradox that meaningful change requires confronting difficult truths. Josh McEwan, Director of Manufacturing Product Development at O.C. Tanner, meets this idea head-on. “There is a lack of good...
Beliefs aren’t facts. They’re tools.
A Paper by Nir Eyal May 22, 2026 And the ones you hold about yourself shape three things more than almost anything else: what you notice, what you expect, and what you do. I call them the 3 Powers of Belief. 1. Attention. Beliefs filter what you see. If you believe...
What Separates a High-Performance Training Company From the Rest?
There is a major difference between a company that provides training and a company that truly develops people. Unfortunately, not all training is created equal. Some classes are designed simply to fill seats, check a compliance box, or satisfy a requirement. The...
Marlene Linda Patricia Kennedy Slee
May 12, 1943 - December 19, 2024 A Memorial by Paul Bauman The afternoon Sun's Rays strikes me as a severe contrasting between Light and Darkness, Day, and Night. The Ocean's waves methodically caress and soothe my soul as I reflect the difference of you being alive...
Rethinking Performance Reviews: A Development Focused Approach to Growth
Performance reviews don’t have to be stressful, transactional, or focused on what went wrong. When done right, they can become one of the most powerful tools an organization has to support employee growth, align expectations, and build long‑term capability. Our Annual...
AI Is Redefining Customer Experience—Not Just Improving It
Artificial intelligence is no longer a future concept or a niche capability. It represents a once‑in‑a‑generation technological shift, and its impact is already visible across every major industry. What makes this moment different isn’t just the power of AI—it’s the...