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321 search results for: Performance
Friday Filosophy #2016-19
Today, in Friday Filosophy #2016-19, I would like to explore excellence. Performance Excellence is the title of our second level of management training for parts and service management in the capital goods industry, Good, better, best. Never let it rest. ‘Til your good is better and your better is best. St. Jerome I’d […]
Management Musings 2.7 (Reprised) #MondayBlogs
We are in the process of updating the business page for our consulting, and I wanted to give you a reminder. What follows is our statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time […]
Friday Filosophy #2015-25
Today, for our Friday Filosophy #2015-25 I am taking a different tack. I am going to give you a summer reading list. Reading is a wonderful activity. You can be transported to different places in the world as well as in your mind. Learning is a tremendously important activity for me. It is one of […]
Service Management – Maintenance Programs
Service Management – Maintenance Programs Everyone knows about the repair and rebuild business. That is where the excitement is for technical people. In the product support business, we have two major goals: reduce the owning and operating costs for the machine owner, and protect the residual value of the machine. The first step to understanding […]
Leveraging Assets – SER-WE-U12
Leveraging Assets – SER-WE-U12 The service department is known to provide repairs, rebuilds, and maintenance services. We manage the labor function to have the highest possible labor efficiency and quality. High performance in a Service Department must maximize efficiency, maximize quality, and satisfy customers. The first step to understanding and accepting what we have to […]
Basic Management – PTS-WE-U11and SER-WE-U11
Basic Management – PTS-WE-U11 and Basic Management – SER-WE-U11 There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job. […]
Roles, Responsibilities, & Expectations – Parts & Service Management
It is more than job descriptions and standards of performance Management gurus and management theory changes like the wind. From Peter Townsend to Peter Drucker to Porras and Collins and Lencioni and many more. It is much more than a cottage Industry it is a full blown educational and consultative foundation. We have gone through […]
Parts Management Training
Upcoming Webinar Notice October 28th and October 29th Don’t miss any of the four webinars being offered on Parts Operations. TeleSelling: learn how to grow your parts business. From market segmentation to using the phone as a customer service tool this webinar has it all. Basic Inventory Control: the more we know about managing the parts inventory […]