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294 search results for: Communication

201

The Importance of “Professionalism” in Recruiting and Retaining Excellent Technicians

The Importance of “Professionalism” in Recruiting and Retaining Excellent Technicians Guest writer Steve Johnson addresses the important issue of hiring and retaining employees in this week’s post, “The Importance of ‘Professionalism’ in Recruiting and Retaining Excellent Technicians.” Finding good people and employee retention have for years been tough, relevant issues in the equipment industry, especially […]

202

Can You Improve Your Employees’ Psychological Income?

Can You Improve Your Employees’ Psychological Income? Guest writer Floyd Jerkins continues his series on customer service with part 3: Can You Improve Your Employees’ Psychological Income? One of the most profound human characteristics centers around our need to be appreciated. When we are in a relationship where we feel appreciated and valued, our self-esteem […]

203

Learning As a Way of Life

Learning As a Way of Life In this week’s post on lifelong learning, Ron Slee tackles the difficulties of making time for ourselves in “Learning As a Way of Life.” Should Learning be a Way of Life? Over my career and involvement in training and teaching one thing has always stood out to me. The […]

204

Friday Filosophy v.08.26.2022

Friday Filosophy v.08.26.2022 Founder Ron Slee continues with the theme of Greek poets and writers with Friday Filosophy v.08.26.2022, the final installment for the month of August. Menander; c. 342/41 – c. 290 BC was a Greek dramatist and the best-known representative of Athenian New Comedy. He wrote 108 comedies and took the prize at the Lenaia festival eight times. His record at […]

205

Training Is a Waste of Time and Money!

Training Is a Waste of Time and Money! In this week’s issue of “Lifelong Learners,” guest writer Mick Vaught takes a strong approach to employee development with his blog post entitled “Training Is a Waste of Time and Money!” That is, unless it is applied correctly within the scope of the company’s core values. I […]

206

The Wonderful World of Disney – Customer Service on the Front Line

The Wonderful World of Disney – Customer Service on the Front Line Guest writer Floyd Jerkins tackles how customer service looks when it is done with exceptional skill in this week’s guest post “The Wonderful World of Disney – Customer Service on the Front Line.” Disney has been in the news recently. Some would say for […]

208

Swap Stress for Serenity

Swap Stress for Serenity Founder and managing member Ron Slee writes today about the need for greater calm in our daily lives, and trying to find a way to swap stress for serenity. It has long been a goal of mine: to find serenity in my life.  As time has passed and that goal of […]

209

Hire Slow and Wait… Just a Minute Before You Fire Fast

Hire Slow and Wait… Just a Minute Before You Fire Fast Guest writer Floyd Jerkins walks us through the process of hiring and firing in a way that transcends industries in Hire Slow and Wait… Just a Minute Before You Fire Fast. If you’re responsible for direct reports, then you’ve heard the hire slow and […]

210

Developing a Value Based Training Culture

Developing a Value Based Training Culture Tonight, we are happy to introduce a new guest writer, Mick Vaught. In his first blog for us, Developing a Value Based Training Culture, Mick emphasize the incredible importance of employee development. Mick was born and raised in the small town of Williamsburg, Virginia, located in the South East […]