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Preventative Maintenance
Preventative Maintenance This week, our guest writer Dale Hanna delivers another powerful blog post, this time on the multiple benefits of preventative maintenance. Service revenue has been the most important contributor to the bottom line for many dealers. When a strong demand for equipment coupled with a shortage of new equipment, service becomes even more […]
Friday Filosophy v.09.30.2022
Friday Filosophy v.09.30.2022 David William Donald Cameron (born 9 October 1966) is a British politician and lobbyist who served as Prime Minister of the United Kingdom from 2010 to 2016. He was Member of Parliament (MP) for Witney from 2001 to 2016 and leader of the Conservative Party from 2005 to 2016. He identifies as a one-nation conservative, and has been associated with both economically liberal and socially liberal policies. Born in London […]
Performance vs. Potential…Is There a Difference?
Performance vs. Potential…Is There a Difference? Our new guest writer Seth McColley is a HR professional with more than 25 years of diverse, action-packed experience across a number of industries such as telecommunications, restaurant/hospitality, distribution, software, retail and construction/heavy equipment. He has worked for some of the largest Fortune 500 companies and been able to […]
Are you afraid of your dealer business system?
Are you afraid of your dealer business system? Guest writer Chris Kohart Tackles our reluctance to update the software systems we use in “Are you afraid of your dealer business system?” Dealerships invest heavily in people and the infrastructure to support the business, so why do so many dealers still utilize antiquated software solutions to […]
Transitions In Our Education System
Transitions In Our Education System In this week’s post for Lifelong Learning, founder Ron Slee takes a hard look at some of the transitions in our education system, and why we need those transitions now more than ever. I come from a family of teachers. My grandmother was a teacher and my mother taught. We […]
Unbiased Customer Feedback
Unbiased Customer Feedback Today, guest writer Alex Kraft explores customer comments in this blog post on the importance of unbiased customer feedback. Customer surveys are all the rage these days. I wouldn’t be surprised if the kid’s lemonade stands down the street started texting a survey after each purchase made. I had a recent positive […]
The Importance of “Professionalism” in Recruiting and Retaining Excellent Technicians
The Importance of “Professionalism” in Recruiting and Retaining Excellent Technicians Guest writer Steve Johnson addresses the important issue of hiring and retaining employees in this week’s post, “The Importance of ‘Professionalism’ in Recruiting and Retaining Excellent Technicians.” Finding good people and employee retention have for years been tough, relevant issues in the equipment industry, especially […]
Can You Improve Your Employees’ Psychological Income?
Can You Improve Your Employees’ Psychological Income? Guest writer Floyd Jerkins continues his series on customer service with part 3: Can You Improve Your Employees’ Psychological Income? One of the most profound human characteristics centers around our need to be appreciated. When we are in a relationship where we feel appreciated and valued, our self-esteem […]