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Do You Really Need Product Support PSSRs, or CSAs? Guest writer Bill Pyles shares all the ways we really do need Product Support SRs or CSAs. Most larger equipment dealerships have a robust PSSR (Product Support Sales & Service Rep), CSR (Customer Support Representative) or CSA (Customer Support Advisor) that has been in the making […]
The May Gordon Report: Hope, Jobs, Change Guest writer Edward E. Gordon has returned with his report for the month of May: Hope, Jobs, Change. What are the major roadblocks to changing the ways the United States develops its workforce? We recently sought some answers from other workforce development leaders who also seek major improvements […]
Preparing for ERP Vendor Selection Our new guest writer Joseph Albright writes his debut post for Learning Without Scars with “Preparing for ERP Vendor Selection.” Joseph Albright has over 25 years of project management and procurement experience working with equipment manufacturing facilities and dealerships around the world in training, supporting, and implementing ERP systems in […]
A Force To Be Reckoned With Our new guest writer Dave Gordon is currently the Executive Director of the Independent Equipment Dealers Association where he has been on board for 18 months. His experience includes more than 35 years of leadership experience in strategy, sales, marketing and financial issues, as well as distribution development for […]
Dedicate It To Rental Our new guest writer, Gary Stansberry, President of The Stansberry Firm, has over 20 years mergers and acquisitions experience within the rental industry with 135 transactions totaling over $1.2 billion in transaction value. As an executive with two publicly traded strategic acquirers, Mr. Stansberry served as a buyer’s representative sourcing, evaluating, […]
Data Automation and AI Analytics Today, we are proud to introduce a new guest writer. C. Stephen Clegg is a Managing Director at Winsby Inc. where he oversees the analytics division, Zintoro. He’s developed an AI model that shows exactly what your company’s strength and weaknesses are, based on your past three years of invoice […]
A Special Announcement from the NTDA The National Trailer Dealer Association (NTDA) offers resources to their members across North America. Established in 1990, NTDA has strengthened the voice of independent semi-trailer dealers within the trailer industry. This week, they have shared a special announcement on their website: NTDA Announces Partnership with Learning Without Scars to Provide […]
Discounting Today, we are proud to introduce our new guest writer, Bill Pyles. His blog today is on the topic of discounting. After separating from the United States Marine Corps, Bill started a lifelong career in heavy equipment dealer product support. Starting as an apprentice technician, Bill worked his way up to the General Service Manager […]
Holistic Management Guest writer Floyd Jerkins writes this week about the ins and outs of Holistic Management, and all the ways it sets a company apart from others. Holistic Management: Who Are the Real Kings of the Business? We’ve all gone into a business to buy something and experienced the sales staff that was energetic […]
Incident Commander Our new guest writer David Jensen is the owner/owner/principal consultant of Johnny Creek Consulting LLC located in New Mexico, USA. Experience includes, 20 years a consultant of Personalysis Corporation; an executive consulting firm. A senior level consultant having attained a Vice President title with the company. He has worked with multiple Fortune 100 […]