All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Parts Management – Customer Service
What Drives Good Customer Service Attracting, developing, sustaining, and retaining customers is the key to profitability. In the world of customer service, we seem to be saying one thing and doing something different. We don’t walk our talk. But we are not alone as a group of service providers who are interested in what our […]
Friday Filosophy #2014-43
A little tardy. Please excuse me. If you do not hope, you will not find what is beyond your hopes. St. Clement of Alexandra Success is not so much what we have as it is what we are. Jim Rohn Courage is what it takes to stand up and speak; courage is […]
Parts Management Training
Upcoming Webinar Notice October 28th and October 29th Don’t miss any of the four webinars being offered on Parts Operations. TeleSelling: learn how to grow your parts business. From market segmentation to using the phone as a customer service tool this webinar has it all. Basic Inventory Control: the more we know about managing the parts inventory […]
Friday Filosophy #2014-42
“Do one thing every day that scares you.” Eleanor Roosevelt “We are what we pretend to be, so we must be careful about what we pretend to be.” Kurt Vonnegut “When we love, we always strive to become better than we are. When we strive to be better than we are, everything around […]
Service Management Webinars – 10/22/14
A quick update for our readers: Tomorrow we offer two Service Management webinars! 10/22/14 9:00 a.m. PST – Labor Rates 10/22/14 12:00 p.m. PST – Service Organization These webinars offer a streamlined, convenient, transmission of information to managers, supervisors, and staff within the Service Department across the Capital Goods industry. Please visit www.learningwithoutscars.org to register […]
Friday Filosophy #2014-41
“He who has a why to live can bear almost any how.” Friedrich Nietzsche “Along with success comes a reputation for wisdom.” Euripides “The art of leadership is saying no, not saying yes. It is very easy to say yes.” Tony Blair From the annals of Slee Says – “what would you […]