All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Service Statements v1.4
This a very interesting time isn’t it? Of course that is a Chinese Curse “may you live in interesting times.” I am not sure it is a curse. It is more than interesting this time we are in it is downright exciting. Our inventory in the service business is man hours. The more we have […]
Parts Pondering v1.5
For some time now there has been a new channel to consider for specific parts in the parts business. Let me introduce you to the Kiosk. Walk through most airports today and you will find kiosks selling electronics and items such as vitamins and other related health items. Now let’s look at our parts business. […]
Friday Filosophy #22
It always seems impossible until it is done. Nelson Mandela If your mind is empty it is always ready for anything. Shunryu Suzuki There are plenty of acquaintances in the world; but very few real friends. Chinese Proverb
Parts Ponderings v1.4
When the customer hangs up the phone, or walks out of your door, after placing an order, do they have a feeling that you have everything under control and will do your utmost to satisfy their needs? How do earn the loyalty of your customers? This is an interesting question to pose isn’t it? The […]
Marketing Missiles v1.3
Well we have segmented the market and established territories for salesmen. And we have determined through Simon Sinek that “Why” is the key question in sales so what happens to all our conventional selling techniques? The usual features and benefits and the call to close ratios and all rest of that ‘stuff. What about all […]
Management Musing v1.4
I want to return to some advice from Gary Hamel which he describes in his book “What Matters Now.” The advice is to a class at the London Business School and he normally reserves it for the last lecture he gives to the class. He addresses five issues which are critical to every one of […]