Socrates Says

This is the first of a weekly commentary on the operational, sales and customer service aspects of a service business in the equipment Industry. The starting point for a service department is now, has been and will forever be an inspection.  This is the most basic yet the most overlooked requirement for performing repairs and […]

This is the first of a weekly commentary on the operational, sales and customer service aspects of a parts business in the equipment business. I want to start with the most important people in your business, your heroes; these are the men and women who serve your customers every day.  They struggle with the tools […]

After our first four months into the blogosphere and input from several respected people we are going to begin a more predictable and we hope a more useful structure for the blog. We will continue with some of the staples such as Friday Folosophy and Book of the Week but we will begin to feature […]

Love is the joy of the good, the wonder of the wise, the amazement of the Gods. Plato   It’s easy to halve the potato where there’s love Irish Proverb   Once you have learned to love, you will have le3arned to live Unknown

The secret of success is sincerity. Once you can fake that you’ve got it made. Jean Giraudoux, French diplomat, dramatist, & novelist (1882 – 1944) I’d kill for a Nobel Peace Prize. Steven Wright, comedian, actor

The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man. George Bernard Shaw