All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Service Statements v1.3
A number of years ago a dealer for whom I have a high degree of respect initiated a special service for their service customers. They called it “Rapid Wrench.” This was a service that was aimed at the non-technical mechanical work needed by the customer. Changing batteries or bucket teeth, those jobs that required a […]
Parts Ponderings v1.3
I mentioned in the Management Musings blog a terrific book by Simon Sinek called “Start With Why” which is on TED.com as a short presentation which should interest each of you. He posits that your customers by from you not because of what you do or even how you do it but rather why you […]
A thought for your consideration
With the “why” not the “what” consideration from the Management Musing just posted perhaps the following is worth considering. Caterpillar buyers understand the “why” as the customer service issue – a dealer support issue. Komatsu buyers understand the “why” as a quality machine. Deere buyers understand the “why” as a price point for Industrial machines […]
Management Musing v1.3
Leaders lead because people follow what they believe not what they do. That is because we have a process that we follow in life and another process where we live. The Process is:- Why What is your purpose? What is your belief? How What is the formula? What is the process? What Do you do? […]
Change Mangement v1.3
The New Reality is spawning all manner of changes in our world. Over the past thirty some years with the advent of the personal computer, for “data processing” and the internet, for “networking” and the smart phone, for “your wallet” the personal liberation revolution is in full bloom. Since the Industrial Revolution the only manner […]
WH Filosophy v1.2 Thanks Bill
Those who do not move do not notice their chains. Rosa Luxemburg, Russian-German political theorist, economist and revolutionary Worry about being better; bigger will take care of itself. Gary Comer (1929–2006) American entrepreneur founder of Lands’ End Most people … discover when it is too late that the only things one never regrets […]