Socrates Says

Last year I was introduced to a book on marketing “The Service-Dominant Logic of Marketing” by a friend in Asia. This book is a compilation of a series of papers in academia on marketing both from a historical perspective and currently. This evolution has gone from marketing commodities to now we are in the age […]

When men speak of the future, the gods laugh. Chinese proverb   Borrow money from pessimists. They don’t expect it back. Steven Wright   The world is but a canvas to the imagination. Henry David Thoreau

As everyone knows management is about getting things done through other people. Similarly most know that you can’t manage people, you manage process but you must lead people. In leadership you start by creating followers in your groups. Then you help develop leaders. Most people have leadership skills. They are parents, involved with school groups […]

So having the complaint cause correction troika to deal with we must move to what the customer wants and needs a quotation. Last week we talked about the inspection programs necessary to determine what needs to be done to put a machine in proper working condition. We have obtained the complaint from the customer and […]

The parts business has become a rather predictable and unexciting business hasn’t it? If you go into a major metropolitan area anywhere in the world and visit the equipment dealerships you will find a sameness that is rather boring. How can we break this mold? Well I think we need to ask the employees and […]

The most precious possession that ever comes to a man in this world is a woman’s heart. Unknown   Experience is something you don’t get until just after you need it. Unknown   When you think about it, what other choice us there but to hope? Lance Armstrong