All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Customer Satisfaction Surveys
How Dealers Can Stop Losing Customers and Build Stronger Relationships Equipment dealers operate in a relationship driven business. Customers rely on their dealer not just for equipment, but for service support, parts availability, and long-term reliability. When those expectations start to slowly slip, customers may not tell you directly. Instead, they begin to pull back, […]
Before Work – Productive Things to Start Your Day
Over the course of my work life, now spanning sixty years, I have always been an early riser. That still seems strange to me in that one of the things I did to pay my way through university was to play the piano in a bar. I finished typically at 4:00 AM. I was still […]
A Familiar Industry, A New Chapter
The heavy equipment industry has a way of sticking with you. Years ago, I had the opportunity to serve as Vice President of Human Resources at Kirby-Smith Machinery. Like many good stories in this industry, that chapter started with relationships – specifically, being introduced to Ron Slee, someone whose leadership, industry knowledge, and commitment to […]
Learning Without Scars Update
We are sorry to announce the loss of an extremely important and wonderful member of the Learning Without Scars team. George Zeigler who is responsible for the Electrical section in Professional Development has passed away. We worked with George for nearly two years as he developed learning products for us. The Electrical Industry across America […]
How Certified Parts Managers Transform Equipment Dealership Efficiency
In the capital goods and heavy equipment industry, the parts department is the backbone that keeps machines running and customers satisfied. Parts managers ensure technicians have the components they need; customers receive critical parts on time, and inventory levels are balanced to support revenue without bloating costs. Without proper parts manager training, however, dealerships face […]
The Future of Parts Management: AI, Automation & Upskilling
The landscape of parts management in dealerships is evolving rapidly. Traditional operations that relied heavily on manual processes are increasingly being reshaped by advanced technologies, data analytics, and strategic upskilling of dealership teams. As equipment becomes more sophisticated, customer expectations rise, and competition intensifies; dealerships must rethink how parts departments operate to maintain efficiency, profitability, […]