Sleeism # 4 It is hard to soar with the Eagles If you are up all night with the Turkeys Sometimes it is hard to remember that the morning comes awfully early. When you are having fun in the evening and into the early morning it is wise to remember that the sun comes up […]
Many Dealer Management Systems (DMS) allow a dealer to access a manufacturers’ information on standard times that are used to reimburse the dealers for warranty work. There has long been disagreement as to whether the time provided is adequate. That having been said it is also true that someone is trying to help a dealer […]
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The Canadian Economist John Kenneth Galbraith once said “When mankind is confronted with making a change or proving why they shouldn’t change…. why do people get busy with the proof?” The common excuse for resisting change is the same everywhere – fear. A lot of fears – fear of the unknown, fear of failure, fear […]
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Some time back I looked around a room I was in and noticed that I was no longer the youngest person in the room. Of I course I still felt like the youngest in the room. But think back to when you started your first job. What did you think of the older people around […]
The juxtaposition of the last two blogs is intriguing. I couldn’t ignore it. I have received a lot of flak about my pronouncement of the New Reality. People suggested that I need to be more careful in how I communicated things. That it could be dangerous, I might frighten some people. Remember Jeff Bezos – […]
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To properly address the New Reality we have to look backwards. From the 1960’s to 1980 management felt pretty good about things. Sales revenues had increased, profits were up, life was good. We thoguht we must be the greatest generation of business managers ever. But it was all inflation. When Paul Volcker and the Federal […]
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Words of Wisdom #4
/in Words of Wisdom/by learningwithoutscarsSleeism # 4 It is hard to soar with the Eagles If you are up all night with the Turkeys Sometimes it is hard to remember that the morning comes awfully early. When you are having fun in the evening and into the early morning it is wise to remember that the sun comes up […]
Standard Times – Does Your DMS Pass the Test?
/in Business Plans, Business Services, Consulting Services, Customer Service, Marketing, Product Support Selling, Service/by learningwithoutscarsMany Dealer Management Systems (DMS) allow a dealer to access a manufacturers’ information on standard times that are used to reimburse the dealers for warranty work. There has long been disagreement as to whether the time provided is adequate. That having been said it is also true that someone is trying to help a dealer […]
Change is compelling….change and hope.
/in Business Plans, Business Services, Consulting Services, Customer Service, Marketing, Parts, Personnel, Product Support Selling, Service/by learningwithoutscarsThe Canadian Economist John Kenneth Galbraith once said “When mankind is confronted with making a change or proving why they shouldn’t change…. why do people get busy with the proof?” The common excuse for resisting change is the same everywhere – fear. A lot of fears – fear of the unknown, fear of failure, fear […]
Generational Changes
/in Business Services, Consulting Services, Customer Service, Filosophy, Marketing, Parts, Personnel, Product Support Selling, Service/by learningwithoutscarsSome time back I looked around a room I was in and noticed that I was no longer the youngest person in the room. Of I course I still felt like the youngest in the room. But think back to when you started your first job. What did you think of the older people around […]
The New Reality – Part Deux
/in Business Services, Consulting Services, Customer Service, Marketing, Parts, Personnel, Product Support Selling, Service/by learningwithoutscarsThe juxtaposition of the last two blogs is intriguing. I couldn’t ignore it. I have received a lot of flak about my pronouncement of the New Reality. People suggested that I need to be more careful in how I communicated things. That it could be dangerous, I might frighten some people. Remember Jeff Bezos – […]
The New Reality
/in Business Plans, Business Services, Consulting Services, Customer Service, Marketing, Parts, Personnel, Product Support Selling, Service, Simulation Modelling/by learningwithoutscarsTo properly address the New Reality we have to look backwards. From the 1960’s to 1980 management felt pretty good about things. Sales revenues had increased, profits were up, life was good. We thoguht we must be the greatest generation of business managers ever. But it was all inflation. When Paul Volcker and the Federal […]